People Services Transformation Director (2 year contract role)
Are you passionate about building a more sustainable future? At Arup we work to find solutions for some of the world's most complex problems - providing expertise across all areas of the built environment from strategic approach and planning to design and engineering.
Arup is a unique organisation that is trust-owned for our employees, which means that our people are at the heart of everything we do. As a people-centric organisation, we are committed to creating an inclusive and supportive work environment where everyone can thrive and achieve their full potential. Our employees are empowered to make decisions and take ownership of their work, which fosters a culture of innovation and collaboration. At Arup, we value diversity and strive to create a workplace that reflects the communities we serve.
The Opportunity
This role involves working in close partnership with the Global People Services and Operations Director (Programme Sponsor), and global People Leadership Team to provide specialist capability, strategic direction and leadership to drive and deliver the transformation agenda for global people services delivery at Arup.
Taking day-to-day responsibility for the leadership and successful delivery of the People Services systems implementation program (Fusion).
You will act as a key lead in identifying improvements in efficiency and member experience through innovation, technology and transformational solutions.
You will be required to support the Global People Services and Operations Director and Global People Leadership Team to deliver the firm strategy and adapt relevant firm-wide operating models to deliver continuous improvement in service delivery and performance and lead to better experiences and outcomes for clients, members and other stakeholders.
Providing ownership, leadership and expertise to drive large, complex transformational change programmes to successful implementation and improved outcomes for Arup. Specifically:
- Responsibility for guiding the direction and delivery of the People Services systems programme (Fusion) ensuring that it aligns with the new global People Services operating model and reporting into the Programme Sponsor in relation to this work.
- Provide programme leadership through direction and cascade of a clear vision, objectives and success.
- Work with the Fusion Programme Director (system implementation) to identify, manage and mitigate the risks associated with programme delivery.
- Oversight to ensure there is effective governance and decision making, budgetary control, gate reviews and programme performance reporting.
- Create and maintain a stakeholder engagement strategy and plan and build partnerships and working relationships with key stakeholders.
- Responsibility for successful adoption of the system through the Change Management workstream (may involve leading the development of the change management team to support the services transformation program).
- Where the Programme Sponsor will have overall accountability for the realisation of planned benefits and budget management, this role will have responsibility for ensuring a benefits realisation plan is in place and overseeing the delivery of activities so that value is delivered.
Is this role right for you?
We are looking for:
- A strong track record in delivering strategic People services transformation programs and change leadership, resulting in transformational change and improved business outcomes.
- Successful leadership, programme management and delivery of large digital / technology programmes in a complex, global environment.
- Experience of working effectively with a range of internal and external partners and stakeholders to bring about real transformational change, enabled by technology.
- Experience of leveraging strong communication and engagement skills to positively challenge thinking at a firm-wide level to create better outcomes for clients, members and wider stakeholders.
- In depth knowledge of change tools and techniques and their appropriate use.
- Good understanding of ICT architecture and integration.
- Non-hierarchical, with the ability to engage and communicate with people at all levels in both technical and non-technical environments.
- Fosters team collaboration; embraces diversity and inclusion and actively seeks diverse perspectives.
- Passion for people - enjoys looking for ways to improve and step up quality and levels of service.
What we offer you
At Arup, we care about each member's success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.
We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.
Different people, shared values
Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age, gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence.
We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Sarah Graham at , to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.
