We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
What you'll be doing:
Contract Director - Middlesex University London
Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.
We believe in the power of food and drink to bring people together, whether in a restaurant or speciality café, to inspire them to do great things at work.
Our food is crafted onsite by passionate people using the best ingredients, and we know that a balanced, plant-focused, natural, fresh and sustainable menu will increase the productivity of our customers and keep them motivated and happy whilst at work.
We provide amazing food, create inviting spaces, and develop engaging environments that inspire, motivate and unite our customers.
To be responsible for the overall efficient and effective management of the contract to provide great quality Foodservice and Support Services as required. Responsible for the management, development and training of a large team. Ensure your contract is compliant and run commercially in line with net growth and retention targets.
More about the role:
Responsibilities Include:
- To be responsible for the overall efficient and effective management of the contract
- Build and maintain a positive and effective client relationship ensuring we are true partners in their business
- To ensure the smooth planning of the contract and resources to deliver a first-class food and beverage service to our clients and customers
- Ensure all company promotions are correctly implemented (where applicable)
- Ensure all products are correctly priced in line with 'Price it' or in line with client specifications
- Action plans are completed following consumer satisfaction surveys
- Complete labour schedule within the labour budget and effectively minimise any agency and overtime spend
- Adjust labour schedule in line with sales
- To ensure the contract is fully compliant with company policies and procedures
- To deliver on the agreed financial budget and run commercially in line with net income and cost targets
- Be innovative and proactive bringing new ideas forward to the client and RA
- Champion and monitor all Health and Safety, Food Hygiene, Environmental and HR procedures
Who you are:
As the Contract Director, you will ideally have a successful background in Contract Catering/Hospitality/Retail, using your entrepreneurial skills to create a thriving and successful working environment. You possess excellent management and communication skills, have a good understanding of report writing and financial management, and be able to demonstrate your analytical approach to problem solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
- Proven experience in leading and managing a high performing team.
- Extensive operational experience in a similar sized role
- Exceptional stakeholder management skills. This contract is complex, devolved and requires exceptional client and customer relationship management skills.
- Track record of growing sales in both a competitive retail environment and through hospitality and events business
- Foodservice or similar background
- Excellent commercial acumen
- Ability to communicate effectively at all levels.
About Us
Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.
Job Reference: com SU
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!
