Title: Legal Support Manager
Salary Banding: Nottingham NG9 1LA - £48,780 - £50,393 - London EC1N 8JS- £53,192 - £55,922 - (dependent upon location & experience)
Permanent Full-Time Position based on a 37.5hr week - Hybrid post with the expectation of 2 days at home 3 days based in your office location.
Metropolitan Thames Valley Housing is one of the UK?s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, East Midlands, Southern and the East of England. We are a proud member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.
We?re on the look out for a confident and pro-active Legal Support Manager to manage a team of Legal Support Caseworkers within a close-knit, busy in-house legal team dealing with all aspects of tenancy and leasehold management law including possession, disrepair, anti-social behaviour plus other tenancy and leasehold issues including service charge disputes.
This is an opportunity to join a team of lawyers who are passionate about social housing law in an environment where your ideas are valued and where you could have an active role in shaping the future of the Legal Services provision within the organisation.
The role
The role will be to expand, lead and motivate a team of Legal Support Caseworkers to provide efficient, effective and timely administrative and casework support to the in-house Legal Services Team. You will be responsible for:
Leading on recruitment and building and developing an efficient and high performing Legal Support Team to support all functions of the Legal Services Team
Delivering a high quality, effective and timely Legal Support Service through administrative and casework support for the Legal Services Team
Reviewing, creating, managing and updating legal processes, workflows and templates to ensure good quality service in line with the Legal Services Team Service Level Agreement
Auditing files to ensure that quality and compliance of legal advice and representation is at a high standard and support the Head of Legal Services to implement improvements where needed
Managing the triaging of new Legal case referrals and enquiries and effective allocation of cases and enquiries across the team
Overseeing and managing outsourced cases with external legal partners
Producing and presenting relevant reports, documentation and correspondence as required so that reporting is accurate, well presented and processed within required time scales
Ensuring invoices and payments are processed in a timely manner and ensuring that accurate records are kept of all departmental invoices processed for budget purposes
What you'll need to succeed
Knowledge and Experience working within a Legal Team whether in-house or in private practice
Basic knowledge of Housing Law and, specifically, Housing Conditions (Disrepair) Claims
Experience in recruiting, managing and coaching a high performing team
Proven experience in building and sustaining working relationships with key stakeholders and partners both internal and external and act as a ?go to? person
Proven ability of successfully implementing administrative processes to manage a large workload
Excellent communication and written skills
A pro-active and flexible approach to problem solving, initiative taking by evaluating and generating new ideas to improve working methods and team performance
A confident, enthusiastic and collaborative approach with the ability to work under pressure within a team
What you need to do now:
If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to provide a supporting statement and submit an up-to-date copy of your CV.
If you have been successful in your application we will contact you during the week commencing 20th January 2025 for an initial screening call. If you successfully pass the initial screening call you will formally be invited to attend an interview on one of the dates given below.
The in-person interview will consist of 45 minutes of competency based questions with an interview panel of 2 people and a 15 minute presentation which will be sent to you in advance and at the time of the formal invitation to interview.
Expected Interview Timeline:
w/c 20th January 2025 - Initial screening call
30th January 2025 - In-person Interviews and presentation in Beeston, Nottingham
28th/29th January 2025 - In-person Interviews and presentation* in Farringdon, London
*The presentation brief will be sent at the time of invite to the in-person interview to allow time for preparation
Please note :- we do not currently offer visa sponsorship.
What?s in it for you?
Our benefits include:-
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ?Beliefs day? once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment
