Resident Communications Executive - Two Full-time, Permanent Positions
Farringdon, London
£40,184-£42,298
About us: Metropolitan Thames Valley (MTVH) was built on a simple mission - to give our residents a safe, secure and affordable home, and the chance to live well.
That is as true today as it was in the 1950s, when founder Molly Huggins established Metropolitan to provide decent homes for Windrush migrants in London, and as it was in the 1980s as Thames Valley housing pioneered a new innovative Share Ownership product, to make home ownership more affordable.
Today, MTVH owns or manages more than 57,000 homes. It also provides a range of care and support services, with specialist areas including older people, mental health and transitional services which provides intensive support to marginalised or vulnerable people.
MTVH is championing a better cared for, fairer, and more prosperous society. Like its founders before it, the team of today aims to leave a lasting legacy for future generations.
The role: We are investing in our corporate affairs function by seeking to recruit three exceptional individuals to help deliver a first-class communications service to our residents and our stakeholders in order to build trust and confidence in the organisation. There are two Resident Communications Executive positions, and one Public Affairs Executive.
The Residents Communications Executives and Public Affairs Executive will play a key role in ensuring we have effective and considered communications with our 57,000 households and are making the case for our housing association with our residents and stakeholders.
From housing affordability to tenant satisfaction to sustainability these roles provide an opportunity to engage audiences and build an understanding of our organisation on a range of important issues.
Corporate Affairs is a diverse team sitting at the heart of the organisation. We support the delivery of the organisation's strategy by:
- Supporting the operational effectiveness of our services through clear, informed and respectful communications with our residents
- Bringing the outside in? helping MTVH understand how it is viewed by our audiences.
- Using data including polling, social listening and external benchmarking.
- Influencing behaviour, decision-making and public policy on behalf of the organisation and our residents.
Together, these roles will boost our engagement with our key audiences to ensure we have impact and can make a difference.
MTVH's success stands on our colleagues, and we are fully committed to giving all members of the team the opportunity to develop, while providing an enjoyable working environment that brings out the best in people.
Please see the role profile for a detailed description including key responsibilities and outcomes.
What you'll need to succeed
- These are intellectually challenging positions and we are looking for three exceptional candidates who are excited by these positions and committed to working for an organisation that puts our residents first.
- You will understand that communications is primarily about listening and you will work to understand our residents and stakeholders and what they are telling us about their needs.
- You will be data-confident and communicate sensitively and concisely. You will be comfortable interacting with a range of colleagues and across a variety of topics.
- You will have experience of taking an innovative approach and seeking opportunities to do things differently. You will have a proven track record of being responsive to change and adapting quickly to circumstances. You will have evidence of planning and prioritising to effectively meet deadlines, remaining calm to deliver results at pace.
- You will show empathy for our work and our residents. You will be committed to contributing to a diverse and inclusive working environment where under-represented groups are supported and individual difference is respected.
Interview dates: Week commencing 27 January 2025
Please note :- we do not currently offer visa sponsorship.
What's in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional "Beliefs day" once a year to have an extra a day off
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions of up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover 3 x your salary
- Cycle2work scheme
- Hybrid Working - Dependent on job role and department
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively "Serving people better every day" to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
- Gender
- Ethnicity
- LGBTQ+
- Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment
