Vice President, Business Management Client KYC Group
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Global Corporate & Investment Banking ("GCIB") is the division responsible for managing the Bank's key international client relationships and main financing products. The GCIB Business Management function is responsible for supporting the management and business units within GCIB from a strategic, operational and governance perspective ensuring the business maintains its 'license to operate'.
Client KYC Group is set up to offer best in class KYC services at Onboarding and Periodic Review stages across Bank and Securities to enhance client experience through the journey and generate efficiencies. It includes functions encompassing KYC Making, Quality Control, Quality Assurance, Policy, Training also covering Governance and Control.
Purpose of this role is to provide the required support to Client KYC, Lifecycle Management and extended GCIB Business Management team in execution of their strategic initiatives and to meet key program deliverables. Provides direct support to the Head of KYC to ensure strong risk & control environment, manage budgets and strengthen governance over issues management. This support will take many forms comprising Project management, Change control & Governance, Business management, monitoring Finance & Budget and carrying out stakeholder communication across key projects and/or strategic initiatives.
KEY RESPONSIBILITIES
Business Management
- Take responsibility and management of regulatory, audit, self-identified issues within Client KYC team to create and track milestone action plans, run governance and ensure closure by working closely with issue and MAP owners.
- Liaise with 2nd line Compliance, FCoE, Audit, Risk management functions closely to ensure agreement on scope, deliverables and timelines for issues owned by Client KYC team where applicable.
- Maintain Inter Affiliate agreements and outsourcing arrangements for both inbound and outbound activities, act as the point of contact for regulatory/audit/risk touch points and ensuring governance and reporting as stipulated.
- Support the management team by taking ownership and responsibility for the preparation of materials, documents and policies required to support the strategic direction and objectives of the business.
- Assist the GCIB COO function to organise all hands, town halls and offsites when required across business management, Client KYC and broader COO functions.
Financials
- Responsible for quarterly recharge process, tracking financials in accordance to budget/forecast provided within MTBP and has control of direct and indirect costs for KYC and functions.
- Act as the first level approving authority for all vendor, third party and internal invoices against KYC, in accordance to the budget.
- Play a role in the management of the financial & strategic annual/MTBP planning exercise for Client KYC functions.
- Responsible for management and oversight of Business Management team and head count tasked with issues management, Resource onboarding, Access management and running governance and admin for the function.
- Provide appropriate support to enable Client KYC function in meeting the financial targets set for EMEA GCIB.
Project/Change Management & Governance
- Create change management governance across procedures, systems, tools and transition of activities including offshoring including roll out of new templates, tools and operating model changes.
- Establish project management cadence for multitude of Operational and Transformational projects across CMS and broader GCIB functions in accordance to global project management methodology.
- Create Project charter, Terms of reference, define scope and execute governance for assigned projects in scope across UK and EU jurisdictions.
- Define scope, agree timelines and ensure timely stakeholder communications across key stakeholder group.
- Support implementation of digitisation, workflow management, MI and core applications e.g. GCOP etc. through oversight of requirements, development, testing and go live phases.
Governance, Risk & Compliance
- Effectively optimize, manage and mitigate risk within GCIB business, working with the management, business and internal risk and compliance functions to set processes and procedures as appropriate for MUFG Bank.
- Responsible for the risk framework and governance model for Client KYC team and provide support to testing being carried out by first line controls, Audit, Compliance etc.
- Preparation of Project Management and Status, Strategy materials for relevant business meetings.
- Preparation of internal/external audits.
- Support Client KYC team as required on incident and risk management areas.
- Provide Secretariat services at various internal forums across GCIB BM, Client KYC.
Leadership
- Provide leadership, guide and advise more junior team members, to ensure they are delivering to the desired standard of quality.
- Continuously act as, and demonstrate role model behaviours.
- Develop and promote Business Management as a centre of excellence, attracting talent from both inside and outside MUFG.
People and being an Employer of choice
As a line manager, you are accountable for leading and managing the staff within the function to ensure that they:
- Understand their responsibilities and duties applicable to their roles;
- Comply with the Bank's policies and procedures;
- Conduct themselves in a way which is commensurate with the Group's values.
You are responsible for setting and reviewing personal objectives for direct reports and accountable to provide support and guidance to the team as necessary to deliver the required results.
PROFESSIONAL EXPERIENCE & PERSONAL REQUIREMENTS
Skills and experience:
- Exposure to KYC and Client onboarding functions along with business and product understanding within Corporate, Investment Banking and Securities business within MUFG.
- Hands on experience in handling projects within Operations and Technology including system implementations covering development, testing, change management etc.
- Proven experience of the overall financial management and control of a front office business function.
- Strong written and verbal communication skills in English are required.
- Sound business and market awareness.
- Proactive, ability to multi-task and manage ever changing and often conflicting priorities;
- Detail conscious, ensuring reliability at all times, and committed to producing high quality and professional work in a team environment;
- Good communication and interpersonal skills with a high level of motivation and initiative.
- Strong presentation skills and ability to be persuasive.
Personal requirements:
- Integrity and Responsibility
- Balance Risk with Opportunity
- Customer Focus
- Demonstrate Global Perspective
- Strong commitment and ownership
- Professionalism and Teamwork
- Drive For Results
- Collaborate and Build Partnerships
- Communicate Effectively and Professionally
- Challenge Ourselves To Grow
- Influence and Inspire Others
- Lead Change & Seek Continuous Improvement
- Think Strategically
- Manage and Develop Talent
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.
