About the Role This role sits within our Service business and focuses onaccount management with a key emphasis on the commissioning side of the business. The ideal candidate will be responsible for managing and developing relationships with new and existing customers, ensuring seamless delivery of commissioning services, identifying opportunities for growth, and driving customer satisfaction. This role requires proactive relationship management, strategic planning, and coordination with internal departments to provide exceptional service and achieve business objectives. About Kingspan Light, Air + Water Kingspan Light, Air + Water is a division of Kingspan Group operating in 20 countries across the globe. We design manufacture and service natural daylighting, smoke ventilation, water, and safe storage solutions. Our solutions are designed to ensure the buildings of the future deliver more. We do this in a way that combats climate change while optimizing the benefits of daylighting, fresh clean air and sustainable water. Our purpose is to make a difference in everything we do, while improving the comfort safety and wellbeing of our buildings occupants whilst protecting our worlds natural resources. Key Responsibilities Manage a portfolio of accounts, maintaining strong relationships with customers to ensure satisfaction and repeat business. Serve as the primary point of contact for customers during the commissioning process, coordinating schedules, addressing inquiries, and ensuring timely project delivery. Identify opportunities to upsell commissioning services, maintenance plans, and related solutions to meet customer needs and drive revenue growth. Work proactively to understand customers commissioning requirements, ensuring clear communication of project timelines, deliverables, and outcomes. Ensure that high standards of record keeping, and administration are maintained at all times# Liaise with other departments such as the Account Management teams, credit control or other sales operations as required. Work towards monthly targets for account growth, service revenue, and customer retention. What we are looking for Proven experience in sales, account management, or a similar customer-facing role. Excellent communication and phone skills with a focus on relationship-building. Ability to identify opportunities for growth within existing accounts and proactively pursue new opportunities. Exceptional organizational and planning skills, with the ability to manage multiple accounts and projects simultaneously. A strong customer focus with a passion for delivering an exceptional service experience. Ability to collaborate effectively with internal teams and external stakeholders. Proficiency in IT systems, including MS Office Five GCSE passes (or equivalent), including English and Maths. Benefits Career Scope and Advancement:As we continue to grow, new positions and opportunities are available, offering accelerated careers (locally and globally) for the right person. Skills Development:With the fast-paced nature of our business and a high degree of collaboration, your new role is diverse and multifaceted - making you a more versatile employee with a broadened skill set. Mentorship and development: At Kingspan, we don't believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future. Culture:We have a great team culture, highly collaborative, supportive and social. Together we innovate, collaborate and work together to provide excellence. Corporate Social Responsibility:Through Planet Passionate, we're playing our part by driving energy and carbon out of our business operations and supply chain, as well as increasing our recycling of rainwater and waste, while also accelerating our participation in the circular economy. Working Hours Monday to Thursday: 8:15 am - 5:00 pm Friday: 8:30 am - 4:00 pm Hybrid Role: Flexibility to work from home after completion of the training period. Please apply today to be considered for this exciting role! Kingspan is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Skills: Sales outbound sales KPIs Customer service Benefits: Work From Home Group Life Assurance Parking Pension Fund Laptop cycle to work scheme Paid Holidays Performance Bonus
