At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. Summary: The Technical Deployer plays a crucial role in enhancing customer experience and driving sales opportunities within the HVAC industry. This position requires a blend of technical knowledge, customer service expertise, and strong communication skills to effectively support both customers and internal teams. The role also involves continuous process improvement and collaboration with cross-functional teams to maximize sales potential and improve operational efficiency. Key Responsibilities: Customer Relationships: · Proactive Planning and Allocation: Efficiently plan and allocate technicians to customer site visits based on their skill sets for maintenance, repairs and Trane Building Advantage services · Relationship Building: Develop and maintain strong relationships with both existing and potential customers, serving as a reliable point of contact. Collaboration with Sales Team: · Communication Channels: Establish and maintain strong communication channels with the sales team. · Information Transfer: Ensure accurate transfer of all relevant information to the sales team for follow-up via the Customer Relationship Management (CRM) system. Process Improvement: · Evaluation Processes: Continuously evaluate existing processes and procedures for forwarding requests for quotations to the sales team. · Identify Improvement Areas: Identify areas for improvement in capturing sales opportunities during customer care interactions. · Cross-Functional Collaboration: Work with sales, marketing, and operations teams to implement enhancements that better integrate sales opportunities into the customer care process. · Analysis: Conduct qualitative and quantitative analysis of customer care interactions to measure the effectiveness of probing techniques and identify opportunities for improvement. Customer Relationship Management: · Foster Relationships: Encourage the customer care team to build rapport and trust with customers, creating an environment conducive to exploring sales opportunities. Internal Controls and Administration: · Support Teams: Assist internal administrative and customer care teams with administration tasks during peak times. Skills and Capabilities: · Customer Care or Sales Support Experience: Proven experience in a customer care or sales support role. · Customer Service Knowledge: Strong understanding of customer service principles and fulfilment. · Interpersonal Skills: Excellent interpersonal skills to build and maintain customer relationships. · Communication and Negotiation: Effective communication and negotiation skills. · Analytical Thinking: Strong analytical thinking and problem-solving abilities. · Technical Proficiency: Proficiency in using customer service software, CRM systems, and MS Office Suite. · People Skills: Strong people skills with a positive mindset. · Independence: Ability to work with minimal supervision. · Legal Right to Work status Confirmed right to work status for the country of application. · HVAC Industry Experience: Proven experience in the HVAC industry · Health and Safety Knowledge: Knowledge of health and safety regulations You can look forward to: · Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms. · A fast-paced working environment · An excellent working culture and community · A structured induction plan with continued learning and development. · A key role where you can make a direct contribution to our business. Not exhaustive - your manager may add additional tasks, as required to complete the company strategy. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
