We are seeking a dedicated Final Payment Support to join a reputable financial services company on a permanent basis. In this important role, you will play a key part in supporting customers in arrears by implementing effective collection strategies, with a strong focus on achieving positive and sustainable outcomes.
Key Responsibilities:
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Carry out a range of collection activities in strict accordance with company policies and procedures, ensuring compliance and consistency in all actions.
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Manage and resolve arrears cases by updating and amending agreements, focusing on positive customer outcomes and maintaining good customer relationships.
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Handle both inbound and outbound collection calls, carefully documenting every customer interaction to ensure accurate and detailed records.
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Communicate effectively with customers through various channels, including letters, emails, and text messages, ensuring all correspondence is logged and filed appropriately.
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Consistently maintain high performance levels as expected by the company, adhering to all internal procedures and regulatory requirements.
Essential Experience:
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Proven experience in a collections environment with a demonstrated ability to manage and handle customer calls effectively.
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A solid understanding of the financial services industry and the relevant regulations.
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Ideally, previous experience in a claims or collections role, with a track record of successfully managing arrears cases.
Operating Hours:
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Monday to Friday: 08:00 – 20:00
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Weekends: 09:00 – 18:00
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Shifts are allocated on a rotational basis to ensure full service coverage during operating hours. Flexibility is essential, and hybrid working options will be available upon successful completion of training
