We are seeking a dedicated Debt Recovery Handler to join a reputable financial services company on a permanent basis. In this crucial role, you will play a key part in supporting customers who are in arrears by implementing effective collection strategies, with a strong focus on achieving positive and sustainable outcomes.
Key Responsibilities:
-
Carry out a range of collection activities in strict accordance with company policies and procedures, ensuring compliance and consistency across all actions.
-
Manage and resolve arrears cases by updating and amending agreements, focusing on positive customer outcomes and maintaining good customer relationships.
-
Handle both inbound and outbound collection calls, carefully documenting every customer interaction to ensure accurate and detailed records.
-
Communicate effectively with customers through various channels, including letters, emails, and text messages, ensuring all correspondence is logged and filed appropriately.
-
Consistently maintain high performance levels as expected by the company, adhering to all internal procedures and regulatory requirements.
Essential Experience:
-
Proven experience in a collections environment with a demonstrated ability to manage and control customer calls effectively.
-
A sound understanding of the financial services industry and the relevant regulations.
-
Ideally, previous experience in a claims or collections role, with a track record of successfully managing arrears cases.
Operating Hours:
-
Monday to Friday: 08:00 – 20:00
-
Weekends: 09:00 – 18:00
Shifts are allocated on a rotational basis to ensure full service coverage during operating hours. Flexibility is essential, and hybrid working options will be available upon successful completion of training
