ABOUT US Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 26 countries .Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies .Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce . RESPONSIBILITI ES Respond to support requests via tickets/emails and phone calls within response time SLAs including ownership of issues, including collaboration with other teams and escalat ionProvide support to end-user, system setup, system deployment, and system maintenan ce.Ability to implement, administer and troubleshoot desktop, laptop, printer, phone, server e tc.Manage hardware and software invent oryManage a variety SaaS applications administration including provisioning, modifying, troubleshooting, and removing as nee dedManage software installation, patching, backup, and security program on the lapto ps.Maintain and create policies, procedures, and processes for internal organizat ionWork with stakeholders in different geographical locations and time zo nesWork on some projects within IT department and assist other departments as nee ded REQUIREM ENTS 3-5 years of experience in a related IT ind ustryA positive attitude with customers and a desire to help the end -userGood knowledge in troubleshooting laptop, desktop, and some network issueGood knowledge in Windows, MacOS, and some LinuxSome knowledge in Azure, O365, Active directory service, and group policy manag ementStrong knowledge in Servers, RAID, HyperV, and VMWare prod ucts.Strong knowledge in network storage, load balancing, HA & DR co nceptSome knowledge in Windows servers and networking services such as WINS, DHCP, DNS, TCP/IP, FTP, IIS, RIS, RAS, AD, LDAP, VPN, VLAN, Layer 2/3 routing, terminal services, file and print ser vicesSome understanding of Amazon AWS/Azure Cloud & Web Services Platform, Product & Ser vicesSome knowledge in audio/visual solutions such as Cisco WebEx, Zoom, and Teams video conferencing sol utionSome understanding of Fortinet & Cisco Meraki networking equi pmentSome knowledge of IPPBX, VoIP, & PRI linesGood communication both orally and in English writing at a variety of technical levelAbility to think through problems and visualize solu tions WHY WORK F OR US? Konecta has a fun and sociable team environment working culturePension Scheme with Standa rd LifeAviva Life In suranceEye test vouchers and di scountsDiscounted corporate gym mem bershipInvolvement with local charities and fundraisi ng daysCampaign specific benefits including discounts, incentives and prizesRecommend a friend scheme paid reward of £500Apprenticeship qualifi cationsRecognition and reward schemes with Love to Shop Voucher rewardsCycle to work schemeTech scheme
