TreasurySpring is the product of an obsession with fixing the fundamental structural problems in money markets. Our fascination with the sector began painfully, during the Global Financial Crisis of 2008, where we had a front-row seat to watch the evaporation of liquidity in fixed income and the near collapse of the entire short-dated funding markets. We have been on a mission to help deliver more sustainable solutions for the money markets ever since, and we launched TreasurySpring in 2018 to offer institutional clients a single gateway to the broadest range of the best risk-adjusted cash investment options. As a fast-growing London-based financial technology company, we deliver a unique solution to a global multi-trillion-dollar problem. Our regulated Fixed-Term Fund platform delivers new digital pipelines to connect cash-rich firms to institutional borrowers. Clients include large Private Equity funds, Asset Managers, listed Corporates, high-growth tech companies and many more. Learn more about why we do what we do here . The role: IT Support Technician (part-time, 20 hours per week, 4 days required in our Mayfair office) The mission of the IT Support Technician is to keep Tech running smoothly, securely, and ready to grow as TreasurySpring does. This is needed in the context of both software, eg Jumpcloud, Gsuite, and hardware eg laptop setup). The IT Manager will make sure everyone has the tools they need to work efficiently, protect the company’s data, and troubleshoot issues before they cause headaches. They will also keep an eye out for new tech that could make things easier or better, all while making sure systems can handle the company’s growth. Above all, the IT Manager ensures technology is a help, not a hassle, for everyone in the team. You will collaborate with the wider Tech team, reporting to our CTO, as well as stakeholders across our business of 60 employees (with plans to grow in 2025!). This role will be working with both Mac and PC hardware, Jumpcloud and Linux. What we’re looking for: Requirements 3–5 years in a similar IT management role, ideally in a small-to-medium-sized business. Proven experience in managing networks, servers, and cloud-based systems (e.g., Microsoft 365, Google Workspace, etc.). Experience with MacOS and Windows. Ability to diagnose and resolve hardware, software, and connectivity issues efficiently. Familiarity with cybersecurity best practices, including firewalls, endpoint protection, and data backup strategies. Experience in managing software updates, patching, and preventative maintenance for IT systems. Knowledge of tools and setups to support hybrid teams, including VPNs, video conferencing platforms, and remote desktop solutions. Ability to liaise with external IT service providers and negotiate contracts for software, hardware, and support. Experience in scaling IT infrastructure to support growth in team size or business needs. Ability to explain technical concepts in simple terms to non-technical employees. A proactive and solution-oriented approach to addressing IT challenges. Strong organizational skills to prioritize tasks and manage IT needs efficiently in a part-time capacity. Knowledge of Jumpcloud is a plus. What you’ll do: Responsibilities Provide first-line support for employee IT issues and escalate to external vendors as needed. Develop and enforce basic IT policies (e.g., acceptable use, password security, and device management). Develop a clear understanding of how technology supports each team’s workflows and address any quick fixes to boost efficiency. Complete an audit of our existing IT infrastructure, systems, and tools, identifying strengths, weaknesses, and any immediate risks. Build strong relationships with team members, understanding their pain points and needs from an IT perspective. Conduct a review of cybersecurity measures and implement or schedule any quick enhancements (e.g., software updates or endpoint security improvements). Establish or refine an IT support system (ticketing, escalation process) to ensure timely responses to team needs. Create or update documentation for key IT systems, processes, and policies for better team access and onboarding support. Develop a scalable IT roadmap to support company growth, including upgrades or expansions needed over the next 6–12 months initially (and into the long-term too). What we offer: Benefits Competitive salary - this is a part-time role, 20 hours per week, with 4 days required in our Mayfair office. Equity and quarterly bonus scheme Unlimited Paid Leave Hybrid office-working model - we're in a great location near Green Park station in London Enhanced Parental Leave and Pay Workplace Pension Complete Bupa HealthCare Cover Life Insurance Income Protection Insurance Access to Yulife (Employee Assistance Programme) Remote Office set-up budget Cycle to Work Scheme A fun and dynamic working environment with regular team-building activities and events
