Assistant Operations Manager - to c£55,000 - London A new Trophy Asset situated in the vibrant financial district of London, this property—emerges as a remarkable emblem of innovation and urban evolution. Set to be completed in 2026, this iconic multi-tenant skyscraper reshapes the city’s skyline Using tact and diplomacy provide a customer-focused service ensuring a consistent, high-quality delivery to the occupiers in accordance with lease obligations, engaging with both their operational teams as well as the occupiers. Supervise the day-to-day service delivery of the contracted services including security, cleaning, window cleaning and reception, to ensure high standards and smooth service delivery of the property operations. Plan and Chair contractor performance reviews and tenant 1-1 meetings. Oversee the Service Desk facility ensuring a customer centric approach with timely and effective close of out of reported matters. Lead by example with a hands-on visibility, defines and promotes an operational vision that is relevant and benefitting the occupiers, visitor and all other users of the property. Proactive in building relationships and understanding the tenant’s business needs Plan and deliver the annual fire drill strategy at the property coordinating all stakeholders needs. Support the Company’s Activated and Accelerate strategies at property level. Lead and manage small works, tracking scope, cost and program. Deputise the Operations Manager in their absence. Supervise and motivate the operations team to achieve exceptional results.. Support and engage in the growth and development of the Company. To be reasonably available outside normal working hours to cover for emergency situations. Financial Monitor and reconcile service charge budget lines, in consultation with the Operations Manager. Support the effective administration of contracts and purchase orders. Maintain proper records of expenditure and spending commitments. Systems & processes Support the Company’s Health and Safety Deliver sustainable best practice in all areas of responsibility and assist in achieving the Company’s ESG targets and objectives Be familiar with all layouts within the building, undertaking building inspections and initiate / progress any required works. Assist in ensuring that health and safety compliance at the Property using the H&S Management System. Ensure any communication received for the property is dealt with in a timely and efficient manner.
