Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.com . You Are: The IT Infrastructure Delivery Director (1 year FTC) will be responsible for overseeing the successful delivery of a highly complex, large-scale IT infrastructure management program. This program will serve a global client, with a team of 100+ resources distributed across multiple regions. The ideal candidate will have extensive experience in delivering IT infrastructure services in a Managed Services environment, with a deep understanding of cloud technologies (primarily Azure), datacentres, networks, end-user computing, IT Service Management (ITSM), and service desks. This role requires a strategic leader who excels in driving operational excellence, managing large teams, overseeing complex transitions, and managing both customer and financial outcomes. As the IT Infrastructure Delivery Director, you will work closely with the senior leadership of both UST and the client to ensure the seamless delivery of IT infrastructure services. You will be accountable for the overall success of the delivery, including managing timelines, budgets, risks, quality, and client satisfaction. The Opportunity: Delivery Management : Oversee the end-to-end delivery of the IT infrastructure services program, ensuring the successful implementation and ongoing operation of services across datacentres, cloud (primarily Azure), networks, end-user computing, service desks, and ITSM. Team Leadership : Lead and manage a diverse, global team of 100+ resources across various functional areas (cloud, datacentre, network, service desk, etc.), ensuring team alignment and effective execution of service delivery. Customer Engagement : Serve as the primary point of contact for the client’s senior leadership, ensuring that the client’s strategic objectives are met and that services are delivered in accordance with expectations. Proactively manage and nurture the relationship to ensure ongoing satisfaction. Transition and Transformation : Lead the planning and execution of complex infrastructure transitions, ensuring smooth onboarding of services, effective integration of new technologies, and successful change management. Drive the delivery of major infrastructure transformation initiatives while minimizing disruptions and mitigating risks. Risk and Issue Management : Identify and manage delivery risks and issues, ensuring that they are mitigated or escalated as necessary. Develop and implement contingency plans to ensure service continuity and mitigate impact to the client. Financial Oversight : Manage the financial health of the program, including P&L, budgeting, and forecasting. Ensure that delivery costs are controlled, and that the program meets its financial objectives. Provide regular financial updates and reports to both internal and external stakeholders. Operational Excellence : Ensure that the program adheres to best practices in IT infrastructure management, with a strong focus on operational efficiency, scalability, and quality. Implement continuous improvement initiatives to optimize service delivery, reduce costs, and enhance customer satisfaction. Stakeholder Communication : Develop and present detailed progress reports, dashboards, and presentations for internal and external stakeholders, including senior executives. Maintain transparent communication and manage expectations effectively. People Management and Development : Mentor and develop team members, fostering a high-performance culture. Provide leadership and guidance to direct reports, supporting career growth and professional development across the team. Collaboration with Internal Teams : Work closely with UST’s internal functional teams, including sales, solutioning, and technology teams, to ensure seamless coordination and alignment of services across multiple regions. What you need : Certifications & Education : Relevant certifications in IT infrastructure, project management, and cloud technologies (e.g., PMP, ITIL, Microsoft Certified: Azure Solutions Architect, or similar certifications). A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. A Master’s degree is a plus. Twenty years of experience in IT infrastructure delivery, managing large, complex IT services engagements. Extensive experience delivering IT infrastructure services, including datacentre operations, cloud (primarily Azure), network services, end-user computing, and IT Service Management (ITSM). Proven experience in managing large-scale transitions, migrations, and service transformations for global customers. Significant experience leading geographically dispersed teams and managing multi-functional resources (cloud, network, datacentre, service desk, etc.). Skills & Competencies : Leadership : Strong leadership and people management skills, ability to inspire, motivate, and align global teams toward a common vision. Customer Management : Excellent experience engaging at senior executive levels Risk & Financial Management : Expertise in managing program risks, mitigating issues, and overseeing financial aspects of a large program (P&L, budgeting, and forecasting). Communication : Exceptional communication skills Problem-Solving : The ability to navigate challenges in complex, multi-faceted delivery environments. Strategic Thinking : Strong strategic and operational thinking with the ability to align delivery with business objectives and customer needs. Bonus points if: Deep technical understanding of cloud technologies, specifically Microsoft Azure and hybrid-cloud environments. Experience working with ITSM tools (e.g., ServiceNow) and ITIL-based processes. Knowledge of agile methodologies and how they can be applied to IT infrastructure delivery. What we believe : We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity: Through business, we will better the lives of those less fortunate than ourselves. Integrity: We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
