Your mission

As Heat Geek's Senior Operations Manager, your mission is to drive operational excellence and scalability within our fast-growing company. You'll lead a high-performing team, optimise processes, and deliver exceptional homeowner experiences while positioning the operations team to achieve our ambitious 2025 strategic goals. By managing escalations, leveraging data, and implementing innovative solutions, you will play a key role in transforming home heating and driving sustainability.

Your profile

We're looking for someone who is passionate about making an impact and thrives in a fast-paced environment. You'll be a strategic thinker with a proactive, hands-on approach, bringing:

Experience and Skills

Relevant experience: 4+ years in consulting or in a tech firm in operations management or a similar role with experience in scaling operations, team leadership, and technology-driven solutions. Exposure to the heating industry a plus.
Leadership: Proven ability to manage, develop, and inspire teams to achieve high performance.
Data-driven decision making: Strong analytical skills and experience using data to drive insights and decisions.
Process optimisation: Expertise in designing and implementing operational improvements.
Escalation management: Exceptional problem-solving and conflict-resolution skills, especially in high-pressure situations.
Technical proficiency: Comfortable working with CRM systems, data analysis tools, and workflow automation platforms that will drive your day to day work in the team.

Key Attributes

Strategic thinker with a proactive, hands-on approach.
Highly organised and capable of managing competing priorities efficiently.
Strong interpersonal skills, with the ability to build relationships and collaborate with diverse stakeholders.
Resilient and able to manage multiple priorities effectively while maintaining composure under pressure.
Adaptable and thrives in a fast-paced start-up environment with changing priorities and rapid growth.

What Success Looks Like

A high-performing team that consistently meets or exceeds KPIs and delivers exceptional customer outcomes.
Scalable processes that improve efficiency and support the company's growth.
Proactive resolution of escalations, with lessons learned embedded into long-term improvements.
Enablement of strong quarter-on-quarter growth.

Why us?

Salary details and how we work at Heat Geek

This is a 3-day-in-the-office hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5 minute walk from Waterloo Station and an energising space for anyone working on climate change!

The salary range for this role is £65-80k, plus share options and our employee benefits package, which includes:

Private medical insurance
Gym membership contribution
Season ticket loan
Cycle to work scheme

If you're on the fence about applying

Research shows that men apply to jobs if they meet 60% of criteria, but women and those in traditionally underrepresented groups tend to only apply if they check all the boxes. If you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to chat and see if you could be a great fit.

Unfortunately, due to the high volume of applications, we are unable to provide individual feedback to unsuccessful candidates.

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