Sales Associate Position Job Requirements

Shop Related

Opening and closing shop (Open 11:00am, Close 19:00pm)
Cleaning shop and the pavement outside, putting out the sign
Folding garments and arranging clothes on hangers
Creating and checking window and shop display looks regularly
Maintain all rack and shelves with all colours and sizes
Price items in shop correctly, and re-price when sales are organised
Upkeep of the shop’s cleanliness and presentability (arranging cleaners in office, shop and stock rooms; window cleaning; sourcing decorations and flowers where needed)
Closing the shop (putting up the shutters, setting the alarm, lowering the grill)

Customer services

Carrying out sales, bagging
Answering the telephone, taking orders, handling returns and dealing with customers
Answering emails
Professional but friendly communication with all customers, including in situations that require sensitivity

Sales related

Organizing and selling sale events
Look for ways to improve sales by researching other venues and networking events
Have an in-depth understanding of the company’s history and brand concept to inform customers and associates
Be aware of trends, seasonal styles and customers’ interests, and inform the marketing and sales team to support the brand direction
Manifesting orders for Pick and Pack staff where needed

Additional roles

Co-develop and plan social media contents and ideas; create contents where possible; account checks and responses online
Carry out picking and packing where needed and when busy, or when staff is on holiday
Stock organising when shipment arrives from factory
Ordering stationery, cleaning products, photos, supply materials etc for the office, shop and stock rooms

Salary:

£12.50 p/h, 40-hour p/w, with flexibility to work more where needed.

Joining our small team of a British brand founded 15 years ago, now designing, manufacturing and carrying out online, catalogue and shop sales throughout the UK and seven other countries internationally.

Denner Cashmere is a small sustainable cashmere brand based in Clapham Junction, London. We are currently looking for full time Sales Associate to join our team.

The successful candidate will be responsible for managing the shop, liaising with customers, taking inbound calls, processing orders, offering upsells, replying to customer correspondence via e-mail, and dealing with refunds and/or delivery issues. An interest in fashion, textiles, cashmere and sustainability is a plus.

Key responsibilities and abilities:

Good I.T skills, good knowledge of excel
Must be able to handle multiple tasks at the same time without errors or mistakes
Ensuring all Orders and Queries are answered and dealt with, in a correct manner
Friendly demeanour, enjoys interacting with people, teamwork attitude
Social media understanding, and ability to navigate different platforms

Additional hours may be required from time to time and in the run up to Christmas to coordinate busy periods, as well as network with local businesses to support shop sales. Additional training can be arranged.

Please send your full CV outlining your experience, qualities and abilities, which fulfil the points raised above. Please email this to the details below with a covering letter.

Experience:

Customer Service: 2 years (Required)

Denner Cashmere jobs

Sales Associate Position Job Requirements