Customer Service Advisor Location: Greenfield, OL3 Salary: £24k pa Permanent, Monday to Friday (37.5 hours per week) Company brief At Hartley Botanic, we offer beautiful, elegant and practical Greenhouses and Glasshouses with a worldwide reputation for perfect design, enduring strength, unparalleled quality and everlasting performance. Providing beautiful ranges of Greenhouses and Glasshouses for the everyday gardener, to the largest bespoke designs across our Victorian, Modern and Heritage ranges, Hartley Botanic works hard to cater to the needs of every individual customer and gardener and every individual garden. Each one of our products is individually designed to the specification of the customer, whether for professional or private need. We pride ourselves on the quality of our workmanship and work closely with our customers to ensure that their needs and expectations are met. Role Brief We are looking for a competent and professional Customer Service Advisor to join the Customer Service Team at our office in Greenfield, Oldham. You will be working with the UK's leading Greenhouse & Glasshouse manufacturer promoting the Hartley Botanic luxury brand. You will be able to successfully manage and resolve queries efficiently whilst building sustainable relationships and trust with customers through open and interactive communication. You will have the ability to work accurately under pressure, within strict deadlines while being customer focused, with an excellent telephone manner. This is a key role within our business, reporting directly to the Customer Service’s Supervisor and you will be a brand ambassador offering excellent customer service through the customer’s journey. Main duties and responsibilities You will deliver performance through your style and approach. Responsibilities include, but not limited to: -

Customer Service – Offer High Luxury brand customer service and build good working relationships to gain the customers confidence and trust.
Relationship Building – Relationship Building with customers is a crucial part of our brand partnership.
Problem Solver – Be proactive with the confidence in problem solving. Ability to escalate where required.
Team Player – Must be able to work well as part of a team.
High Attention to detail – Administration of our Production Schedules. Must be able to record data effectively and accurately and have excellent written communication with customers. Role Requirements: Previous experience within Customer Service is essential. Experience within similar luxury, customer facing manufacturing and/or retail environment is an advantage. This role is an ideal opportunity for an organised and experienced Customer Service Advisor.
Experience of working within a luxury brand company
Excellent organisation skills
Excellent and effective communication skills
Self-motivated and adaptable in your approach
Tenacious people person and Team Player
Ability to work to deadlines
Confident in dealing with personnel at all levels
Ability to build strong relationships
Pragmatic problem-solving skills
Flexible with the ability to meet business requirements
Must be able to demonstrate success in a similar role
Excellent Telephone Etiquette
Excellent Administration skills with a high attention to detail
Good Excel skills and good understanding of Microsoft Suite skills
Previous knowledge of CRM Systems is advantageous Interested? Apply now with your up to date CV. INDLS

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Customer Service Advisor