CX Specification Team Leader

About Triton:

At Triton, our purpose is “to inspire everyone to shower sustainably”, and our vision is to be the first name in showers and water heating, inspiring everyone to use water and energy efficiently and enjoyably.

We make showers. That’s nothing world changing, but we’re trying to do our bit. An electric shower will help save water, save energy and save you money. Meaning households in the UK can enjoy every wash with a cleaner conscience.

Triton Showers are proud to have been honoured with a King’s Award for Enterprise in recognition of its outstanding commitment to Sustainable Development, which places sustainability at the heart of its long-term business strategy and Net Zero ambition.

To build closer and long-term relationships with our Specification customers and help to ensure smooth and full onboarding, we have created an opportunity for the new role of ‘Specification Team Leader’. We are therefore looking for someone who is motivated, conscientious and a flexible team player to join our Customer Experience department.

Reporting to the CX Manager, the successful candidate will be the primary contact in working across departments to ensure we retain and gain contract sales and grow our market share further in this important sector.

Key Responsibilities:

Retention of key Social Housing contracts volumes & values in conjunction with the Trade sales Team.
Track & monitor all Fast Track telephone calls & emails from Social Housing clients.
Monthly reporting on key Social Housing contract SLA targets: Call-out levels, response times, first time fix rates.

Key Attributes:

Good communication skills both internally and externally at all levels
Strong organisational skills with attention to detail
Fast response times to issues arising
Numerate and literate
Problem solving capabilities
Good keyboard and PC skills ensuring speed and accuracy of data input
Display enthusiasm and commitment
Be flexible and adaptable

Full training and support will be given to the successful candidate. The working week will be 35¼ hours based on 9.00 am - 5.00 pm from Monday to Thursday and 9.00 am – 4.00 pm on Fridays.

Triton is an equal opportunities employer and offers a competitive salary together with 25 days annual leave plus bank holidays, generous contributory pension scheme, option to buy shares in our parent company Norcros, Health Cash Plan.

If you are eager to progress your career and confident of your ability, come and grow with us, the UK’s market, and brand leader in Showers.

Applications should be made online.

Strictly no agencies

Triton Showers jobs

Customer Experience Specification Team Leader