Major Recruitment is seeking a Customer Service Administrator on behalf of our client based in Loughborough

Working Hours + Salary

Duties and Responsibilities:

Transfer data from paper formats into computer files and database systems.
Verify data by comparing it to source documents.
Retrieve data from the database of electronic files as requested.
Collect information from customers and clients.
Enter data into the central database and maintain and update the database system as necessary.
Evaluate and approve Purchase Orders and Sales Orders.
Troubleshoot and investigate customer questions or resolve complaints.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Take the extra mile to engage customers.
Communicate effectively with colleagues and managers.
Flexibility to help out in other departments when required.

Skills and Qualifications:

Benefits:

28 days annual leave (including bank holidays and allocated company shutdown days)
Employee pension
Death in service benefit

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Major Recruitment Castle Donington jobs