Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds , working together for a braver world. Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us. Lloyd's are recruiting for a Claims Implementation Specialist you will be involve engaging with stakeholders from the insurance industry, including managing agents, brokers and service providers and helping them develop, adopt and embed various claims initiatives. Initially the role will focus on fully embedding the Faster Claims Payment (FCP) service, provided by Vitesse, into the Lloyd's market. The role holder will work closely with underwriter, broker and DCA communities, as well as market associations and service managers, such as LIMOSS. The role holder will also play a key role in helping to identify and develop process and technology related changes and enhancements to continuously improve the service and broaden its usage globally. Once developed, they will also work closely with the market as they implement these improvements. Responsibilities Using their subject matter expertise (SME) to support and help individuals and teams within these companies understand/follow agreed processes and best practices, as well as helping to address any issues or problems that may arise. Work closely with the service provider/manager and key market stakeholders to develop and agree new processes and best practices, as well as help to create and keep up to date associated training material Support/lead the delivery of training sessions and system demos to the market Support firms as they adopt and then scale up this new way of working and address any questions or concerns raised in a timely and effective manner Provide general SME support for users and act as an escalation point for difficult questions and/or how to deal with new/complex business scenarios Work collaboratively with market associations and service provider/manager to address concerns/issues and optimise opportunities to drive adoption and increase use across the market; will include attending and presenting at LIMOSS FCP Steering Group and Market User Group meetings etc Keep various internal 'Adoption Tracker' reports up-to-date and progress any agreed actions in a timely and effective manner; actions will include 1-2-1s with MAs, DCAs and brokers Support discovery, development and adoption of changes and scope enhancements to continuously improve the service; will include proactive involvement in 'Backlog' prioritisation sessions with market stakeholders and service provider/manager, helping to draft formal Change Request documents for agreed changes etc Support implementation of any agreed changes or scope enhancements e.g. updating training materials, preparing market comms etc Act as a point of contact for general engagement/queries from other internal Lloyd's and external teams, such as Velonetic Skills Subject matter expertise in Delegated Authority claims processes and procedures, including financial processing and reconciliation activities Experience in implementing business change e.g. requirements gathering, development, UAT, training, post implementation support etc Understanding core London market systems and processes eg ECF, IMR etc Excellent stakeholder management skills, with experience of dealing with people at all levels (from C-suite to technician level), and building strong/positive relationships with same Have a 'right first time' approach to their work and a laser focus on achieving results Presentation and facilitation skills Communication, interpersonal and influencing skills Resilient and able to deal with ambiguity and a constantly changing environment Comfortable in handling objections and challenging stakeholders, who may be frustrated or resistant to change Ability to solve problems and think analytically/creatively to identify and offer solutions that achieve a mutually acceptable outcome Flexible and able to quickly adapt their approach to achieve the outcome they are aiming for Happy to roll their sleeves up to get things done and help their team as required Proactive and able to work independently, as well as part of a team Diversity and inclusion are a focus for us - Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments,we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website . We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes. By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems. Should you require any additional support with your application, or any adjustments, please click the following link; https://cleartalents.com/apply/lloyds-msa1645695881 Please note, clicking on this link does not register your application for the vacancy
