IT Support Technician - Stoke

Cathcart Technology Careers • Full-time • Stoke-on-Trent, England, gb • £0 / year • 2d ago

I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Stoke-on-Trent. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Stoke and office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. Identifying software and hardware problems, as well as completing repairs and upgrades. ** Monitoring alerts...