JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. JLL are searching for a General Manager to support Engineering Management team oversight of their client's global headquarters in Canary Wharf, a portfolio of 1.1million sq. ft and up to 10,000 employees. Responsible for building strong and effective relationships with key customer stakeholders and overseeing the integrated workplace service delivery within the Engineering team and supporting both client and FM teams in delivery. Engineering Manager, Work Dynamics Corporate Accounts - EMEA - London Job Summary The key focus for this role will be to lead 2 x shift teams that manages the day to day running of the building as well as being the main point of contact between our global clients and the JLL team. The Engineering Manager will work with the on-site team and clients to further strengthen the JLL service provision by improving the overall customer experience, be the point of contact for all senior stakeholders and is expected to contribute to, and help develop, the strategy to continuously improve facilities for both colleagues and clients. This is an exciting role for an experienced leader who has a track record in a customer focused service delivery role. What your day-to-day will look like: Monitoring Statutory Compliance ensuring site remains compliant and support team to ensure service sheets loaded into DART Ensure Engineering team Get to Green PPM and Reactive Performance Monitor performance of JLL Engineering staff and compliance with Corrigo escalate to CM and Ops Manager where team are non compliant support teams in addressing non compliances Liaise with JLL Small Projects to ensure all stakeholders are aware of works and any RFI/assistance is given by site teams to ensure these are supported act as the SPOC for all projects Ensure strong support for the Projects team in delivery of the Project Ensure training is carried out on new systems and this is recorded Regular Review of Risk Assessments and Method statements for both JLL engineering and Sub Contractors Ensure JLL Engineering team are carrying out regular Point of Work Risk Assessments Ensure shifts are compliant and all works requiring PTW/ATW are in place. Desired or preferred experience and technical skills: A highlight self-motivated individual and able to anticipate customer's needs Able to demonstrate a proven track record of leading and inspiring teams within a fast-paced service delivery environment, with the acumen to manage performance of the engineering team Experienced in client relationship management Able to demonstrate previous experience of identifying and improving customer experience through collaboration with key stakeholders The ability to learn technical skills quickly and at the right level to lead a team of technical experts Able to bring clarity, perspective, and oversight to Engineering teams supporting the Contract Manager in delivering Building Services Able to demonstrate strong presentation, interaction, and written & verbal communication skills with a wide range of clients and stakeholders Strong PC literacy and proven ability to manage daily activities using various systems Experience in identifying and implementing continuous improvement initiatives Knowledge of vendor management for specialized services Required Skills and Experience: Be a proactive communicator with all key stakeholders and influencers within JLL and client Support the strategic vision of the JLL contract journey Liaising with the team and other key stakeholders ensuring they are fully informed about operational updates, processes, and account wide objectives so that they feel part of the wider account team Ensure management data is recorded and submitted via the monthly static operations report (SOR) Be a leading role working with business stakeholders to ensure that a "community feel" is present and visible across the building. Champion the Engineering management team, supporting them in their day-to-day operations in delivering the agreed 6 non negotiables: Customer Experience, Community, Workplace, Relationships, Business Insight & CRE Insight Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management. Proactive management, through improving speed to execute, hitting planned and reactive SLA's and increased customer satisfaction Be Safe Aware - carry out audits and inspections in line with JLL business management systems and standard processes and ensure the actions database is updated on a regular basis About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. #J-18808-Ljbffr
