Tenant Support Officer

Karter Thomas Ltd • Full-time • Birmingham, West Midlands (County), United Kingdom • £21.84k - £24k / year • 1w ago

We are currently recruiting on behalf of a charity based in Birmingham which provide a variety of services for older people. They are recruiting for a Housing & Maintenance Officer on a permanent full-time basis covering schemes on the outskirts of Birmingham.

The role is 35 hours per week, Monday-Friday paying £21,840 per annum rising to £24,000 in April. The successful candidate must have a clean driving license and access to their own vehicle and undergo an enhanced DBS check.

Day to day duties will include:

Manage supported housing services for older tenants ensuring full occupancy and quality service delivery
Communicate effectively with teams to ensure consistent service across all schemes
Support tenants in fostering a sustainable and inclusive community environment
Administer building maintenance and management per organizational policies
Assist tenants with support planning to maintain independent living
Provide rent account guidance and benefits advice
Identify and address tenant support needs creating and reviewing support plans
Conduct regular welfare checks and provide emergency support when needed
Assist with property allocations tenancy agreements and affordability checks
Welcome new tenants ensuring they understand the scheme's facilities and systems
Perform building inspections and risk assessments regularly
Encourage tenant participation in social and community activities
Address antisocial behaviour through mediation and resolution strategies
Manage end-of-tenancy procedures including legal and financial matters