Performance Quality Sustainability Manager Contract: Key Account Network Location: London, E20 1EJ Hours of work: 40 Contract Type: Permanent As the Performance Quality Sustainability Manager, you will play a vital role in ensuring operational excellence, sustainability, and compliance across the site.
Job Description The Performance Quality Sustainability Manager is a pivotal role focused on driving continuous improvement, operational efficiency, and sustainability across the site.
You will oversee the implementation of the ISS Operational Process Framework (OPF) and ensure compliance with HSEQ standards while embedding a culture of quality and excellence.
By developing innovative energy and sustainability strategies while fostering collaboration across service lines, you will lead efforts to enhance performance and deliver tangible environmental benefits.
This role also emphasises talent development, aligning training and career growth opportunities with organisational goals to build a high-performing team.
Key Responsibilities - Implement the ISS OPF (Operational Process Framework) at account level, maintain contract OPF and quality according to ISS standards.
- Work closely with ISS Operational Performance Technical Excellence to implement the ISS practices on asset management, forward maintenance regime and compliance.
- Work closely with the ISS Energy teams, deliver on account/site energy and sustainability strategy using global best practice adapted for account specific needs, e.g. set up sustainability working group for the account with representation from all ISS service lines to attend.
- Implement and oversee the ISS Safe Systems of Work and ensuring the right level of AE/AP/CP's.
- Own account wide and site-specific sustainability action plan and delegate activities to team members with follow up.
- Work closely with the ISS divisional HSEQ Business Partner develop of the account HSEQ compliance plan in accordance
with the Group HSEQ management system and customer requirements and ensure alignment, effective implementation and synergy across the account. - Manage HSEQ Performance data processes and ensure high level of validity.
- Review training and development plans for Placemakers and adapt/implement accordingly.
- Oversee talent development across the accounts from Apprentices through to Management roles utilising the ISS 9 Box Grid methodology.
Professional and Personal Competencies/Qualifications - Project Management skills, training and communication skills
- Experience in CAFM systems (Concept & Maximo) and the management of engineers and suppliers via those systems
- Demonstrable energy/environmental experience
- Good knowledge of Facilities Management (Hard Services) services and operations
- Experience in HSEQ, professional qualification in HSEQ (NEBOSH)
- Good communication and presentation skills
- Enthusiasm for the need for sustainable operations
- Knowledge of processes and quality management
- Structured, analytic and detail-orientated
- Multitasker, able to work on multiple workstreams and on multiple customers in parallel
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do click here - https://www.uk.issworld.com/
