Swift Placements are working with a family-run company based in Keighley, dedicated to providing high-quality dairy products to the local community. With a strong focus on excellent customer service and sustainable practices, they pride themselves on being a trusted supplier for households and businesses alike. Our client is looking for a Full Time Customer Service Operator to join their team.
Full Time position
Location: Keighley
Based on 40 hours per week over a 2-day 4/5 day working pattern
Please note: You will be expected to work every other Saturday
Working hours: 7:00am- 3:30pm
Starting rate: £12.50 per hour rising to £13.50 after completing probation
£500 bonus once probationary period is completed
Key Responsibilities:
Customer Interaction:
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Handle incoming customer inquiries via phone, email, and social media platforms.
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Assist customers with product selection, order placement, and delivery scheduling.
Order Management:
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Process customer orders accurately using internal systems.
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Liaise with the delivery team to ensure timely and efficient service.
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Inputting customer orders onto the system.
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Data processing and elements of inhouse auditing.
Issue Resolution:
Administrative Tasks:
Essential Requirements:
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Excellent communication and interpersonal skills.
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Proficiency in using computer systems, including Microsoft Office Suite and CRM software.
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Strong problem-solving abilities and a customer-first mindset.
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Ability to multitask and manage time effectively in a fast-paced environment.
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Previous experience in a customer service or call centre role.
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Opportunities for career progression within a growing business.
If you are a candidate looking for a new challenge within a busy Customer Service Department, I would like to hear from you! Please send a copy of your CV to Arsalan swift placements or alternatively call me on (phone number removed) or (phone number removed) for more information
