In a Nutshell…
We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at one of our Yorkshire offices, Wakefield or Leeds. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location.
We are pleased to say, this role could accommodate agile working arrangements in accordance with Vistry's Agile Working Policy and subject to business need.
Let's cut to the chase, what's in it for you…
Competitive basic salary and annual bonus
Company car, car allowance or travel allowance
Salary sacrifice car scheme available to all employees
Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
2 Volunteering days per annum
Private medical insurance, with employee paid cover
Enhanced maternity, paternity and adoption leave
Competitive pension scheme through salary sacrifice
Life assurance at 4 x your annual salary
Share save and share incentive schemes
Employee rewards portal with many more benefits…In return, what we would like from you…
Behave in line with our company values - Integrity, Caring and Quality
Good working knowledge of current development methodologies and how to implement them in a small team
Ability to quickly understand requirements/design
A working knowledge or a desire to learn and implement new technologies
Ability to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issues
Excellent written / oral communication skills, ability to influence others at all levels
Microsoft Windows 8 or newer
Microsoft Office 2013 or newer
Microsoft Active Directory user/group administration and group policy
PC and peripheral hardware
Networking fundamentals
Excellent customer service skills
Excellent interpersonal skills both face to face and over the phone
Strong organisational and administration skills
Team player
Professional attitude
Friendly, flexible and helpful attitude
Willingness to share knowledge with others
Ability to work under pressure
Hold a full UK driving licence
Requires travel to other business business locations and regional construction sites.Desirable -
Microsoft Exchange Server 2013 and Office 365 administration
Microsoft MCP
Cisco CCENT/CCNA
CompTIA A+/N+/Server+/Security+
Computing related academic qualificationMore about the Service Delivery Engineer role…
Work with the department to provide services to all users:
Delivery of new equipment (PC, printers, mobile devices)
Deploy infrastructure (cabling, communications, etc.)
Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc)
Commission, relocate and decommission sites (sales & build)
Support and troubleshoot services and components:
Provide 2nd line support on allocated tickets
Update process and maintain documentation
Participate in allocated projects; including (but not exclusive to):
Scoping and requirements specification
Research and evaluation
Design and build
Test, proof of concept and pilot
Documentation
Deployment and transition into service.
Provide training to end users and other members of IT staff as required
Adhere to the IT Security Strategy at all times
Communicate with members of the IT department to ensure internal SLA's are met
Attend departmental meetings as required, contributing as necessary
Provide regular updates on progress to relevant teams and individualsFinally, let's tell you a bit more about us…
We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
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