Commercial Key Account Manager - Food Services

Whitestone Resourcing Limited • Full-time • Maidenhead, Berkshire, United Kingdom • £35k - £50k / year • 2w ago

We are currently working with a rapidly growing UK Catering Equipment/Maintenance provider to recruit a Commercial Account Manager to manage relationships across some of their fasted growing divisions

The role will be split between travel across the South East and London areas, mixed with remote work and occasional visits to an office in Maidenhead

The role is all about relationship building and making sure you are on top of the detail. You will have F2F & virtual meetings with our customers, prepare spend reports, analyse trends and renew contracts, as well as discuss best ways to help them achieve their requirements – all whilst maintaining our high level of quality service.

You’ll have key customers – and be expected to know each one in detail. You will use your contacts from one key account to another along with peer references to open doors, and you’ll be part of the team setting the standard in our industry – for professional sales and after care, just as much as fixing cookers and fridges.

Responsibilities will include:

Main point of contact and maintaining personal relationships with key stakeholders across our estate.
Liaising with field based operational colleagues to ensure transparency and delivery of KPIs and SLAs.
Achieve pre-agreed retention rates of contract via annual targets managed monthly.
Taking part in networking opportunities.
Manage and complete sales reports on a weekly basis providing commentary and forecast information.
Maintaining accurate customer records.
Reporting on performance weekly & monthly – as well as updating CRM with detail.

You will need:

A proven account management track record in the B2B environment.
The ability to build strong, sustainable relationships through empathic and influencing skills.
A high level of tenacity, drive and motivation to deliver impressive results.
To be credible, professional and a confident communicator.
To have excellent Microsoft skills.
Knowledge of managing key accounts within the food services industry.
Experience of negotiating with key national accounts.
An understanding of warranty provision and spare parts with manufacturers.
Experience of managing rollout programs for service & installation

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