Group Technical Service Manager
Overall Objective of the Role
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To drive standardisation across Country Style in key areas where this adds value, such as policies, procedures and templates
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Facilitate cross-site learnings and sharing information
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To support development of positive food safety and quality culture across Country Style
Key Responsibilties and Accountabilities
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Be the Super User for the digital FS & QMS platform and manage change control across all sites
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Construct and deliver KPI reports, trend analysis and highlight areas for improvement
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Prepare presentations for key Country Style and customer technical reviews
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Contribute to and track delivery of the governance programme, including internal audits owned by Group Technical
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Build schedules for the Country Style Product Surveillance Programmer such as Chemical Testing of Raw Materials
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Act as the customer's point of contact for non-site specific enquiries as and when required
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Complete compliance assessments and internal audits as required
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Co-ordinate activities and compile responses to group wide initiatives and requests for information, such as collection and submission of packaging data to Val Pak
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Ensure policies and procedures owned by Group Technical continuously comply with legal requirements, customer COP and GFSI schemes, such as BRCGS
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Effectively communicate these policies and procedures within the business and support adoption by the sites when required
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Manage the document control of all documents issued by Group Technical
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Build and publish reports and information generated by Group Technical, such as Monthly Horizon Report
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Absence cover for other members of the Group Technical team
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Deliver food safety and other training as required
Knowledge, Skills and Experience
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Degree calibre — relevant food science, food technology or microbiological qualification
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Sound knowledge of HACCP, food safety, microbiology and allergen management — including effective use of risk assessment
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Significant experience in a technical manufacturing role
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Demonstrates experience of maintaining a FSQMS system and delivery of GFSI and retailer specific certification
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Demonstrates experience, at technologist level of working with a retailer
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Expertise in interpretation of customer codes of practise, competent in use of customer technical databases
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Demonstrates experience of technical strategy implementation
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Demonstrates use of root cause analysis
Key Competencies
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Creating understanding and commitment
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Delivering sustainable results
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Working together
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Works to influence
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Contributes beyond the formal team
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Customer focus
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Project delivery
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Takes personal responsibility
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Resolves complex, integrated problems
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Provides hygiene and / or food safety advice
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Accurately plans, monitors and delivers
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Holds the line when inappropriately challenged by others