Job DescriptionJob Title: Communal Energy Manager
Contract Type: Permanent
Salary: £52,025 per annum
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday/Hybrid
Location: London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Communal Energy ManagerThe Riverside Group London helps people to live better by providing high quality homes and care across London and the Southeast. We manage approximately 17,000 homes. We work hard to make a positive difference to our residents' lives by promoting aspiration, independence and well-being through a range of training and support services.
The Communal Energy Manager will be responsible for ensuring our responsibilities in relation to the management of Heat Networks are delivered and we are compliant with relevant legislation and regulations relating to:
- Tariff setting and Billing services
- Heat Network Regulations
- Gas Compliance
- Energy Efficiency
- Decarbonisation Strategy
You will lead on our metering and billing provisions for our customers developing and embedding our long-term strategy and be responsible for contract delivery in this area. It's a varied and challenging role with a number of well-defined KPIs and Service Level Agreements to deliver in a high-profile area of the business. The role will sit within The Riverside Group's Asset Management department and requires close working relationships with colleagues across the organisation.
About youWe are looking for someone with
- Contract management experience including experience of building and maintaining relationships. with contractors and stakeholders/customers to continually improve the service.
- Working knowledge of the UK Energy industry operation and billing.
- Experience of managing communal heating systems and compliance.
Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview
Applications may close before the deadline, so please apply early to avoid disappointment. Role profile - Contract manager for communal heating, power and hot water systems, heat networks and metering and billing provisions. (all energy related assets)
- Ensure the organisation meets its regulatory, legal and corporate obligations covering but not limited to: Heat networks regulations, billing services, gas compliance, energy efficiency and decarbonisation
- Ensure The Riverside Group London is compliant with Heat Networks Metering and Billing Regulations by submitting and updating returns as appropriate and on time.
- Lead on maintaining and regularly reviewing policy, procedures and processes.
- Support the Development team with input in the design through to installation of power and heat networks and metering and billing provision in new schemes ensuring effective quality control and commissioning is carried out and that Operations colleagues and/or the relevant ESCOs have a clear brief on what is required to take forward effective management of schemes post-handover.
- Ensure that relevant documentation is available to contractors/service providers attending site.
- Carry out tariff setting on new schemes and ensuring annual tariff reviews are carried out for existing schemes.
- Engage with customers when proposing changes to communal heating, metering and billing arrangements to communicate the benefits of the proposals for the customers, the business and the environment.
- Collaborate with colleagues through the Heat Network task and finish groups and keep colleagues across the Heat Network Group and wider department informed.
- Manage the risks relating to suppliers and their engagement with The Riverside Group London (GDPR, financial robustness, safeguarding etc.)
- Provide regular performance reports and develop and maintain systems for monitoring performance, KPIs, SLAs, VFM targets, escalating risks and issues promptly.
- Deliver improvement where necessary and if required terminate and retender contracts.
- Support all aspects relating to The Riverside Group London approach to power and heat networks, being involved and sitting on any regulatory or strategy panels.
- Analyse financial data and heat consumption and set heat tariffs to ensure full cost recovery. Support the income team with debt recovery strategies.
- Develop and deliver The Riverside Group London Communal Energy Strategy
- Keep abreast of new technology and research best practise around new innovations in relation to district and other energy related systems that will benefit The Riverside Group London customers and raise the performance of existing provision.
- Review and advise on the viability of ESCOs, carry out spot checks on existing ESCOs and act as an intermediary between the ESCO and the customers.
- Ability to work in a commercial environment and deliver on social purpose.
- Ensure that there is robust and accurate data to support this area of work.
- Ability to travel as required.
Knowledge, Skills and Experience Essential: - Contract management experience including experience of building and maintaining relationships. with contractors and stakeholders/customers to continually improve the service.
- Working knowledge of the UK Energy industry operation and billing.
- Experience of managing communal heating systems and compliance.
- Experience of managing heat networks, metering and billing covering installation, service and repair
- Expertise in the setting of metering and billing tariffs and associated regulatory compliance.
- Sound working knowledge of the Heat Network Regulations.
- High standard of numeracy.
- Ability to write reports for a wide range of audiences.
- Clear communication skills.
- Educated to A level standard or equivalent preferably in a technical related subject.
Desirable: - Industry or sector level qualification.
- Knowledge of renewable energy projects and contracts.
- substantial experience in energy management within the housing or property sector.
About UsRiverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our ways of working Commitment to Diversity
