Customer Service Advisor - Financial services
6 month minimum temp contract
Monday - Friday - Hybrid -Gosforth
£12.09ph - weekly pay
6th January 2025 start date
- Do you have experience within financial services?
- Do you enjoy delivering excellent customer service?
- Do you like resolving problems and coming up with solutions?
- Do you enjoy working in a fast-paced environment?
As Customer Service advisor you will effectively and professionally resolve customer enquiries all related to financial services, within a timely manner and ensure the best service is provided to all customers.
- To provide an effective and professional service to all customers
- Delivering the right outcomes for all callers
- Effective handling of complaints, delivering resolutions and customer satisfaction
- Taking inbound calls in a timely manner
- Identify customers' needs and demonstrate effective problem-solving techniques
- Keep up to date with policies and products
- Build growing and sustainable relationships by going the extra mile
- Dealing with calls of a sensitive nature in potentially distressing situations.
- Maintaining accurate and up to date records and systems
What we are looking for…
- YOU MUST HAVE EXPERIENCE WITHIN FINACIAL SERVICES
- You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers.
- Good listening skills
- Good problem solving skills
- Able to manage your time wisely to meet call handle time
- Excellent communication skills learn new systems
- Ability to multi-task and use various systems whilst engaging with customers over the phone
Please APPLY NOW to avoid disappointment
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
