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Role: ITS Field Service Technician- EPOS
Located: Field Based- Covering Swindon (SN), Bristol (BS), Bath (BA), Oxford (OX), Gloucester (GL) and Salisbury (SP)
Package: Competitive pay, plus bonus, company vehicle, pension and additional company benefits
Shift Pattern: 37.5 hours per week working Thursday- Monday
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
- To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements
- To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties
- Management and control of vehicle/site stock, to improve first time fix levels to customers
- Manage used stock returns to ensure maximum throughput into the repair cycle
- Effectively repair customer equipment to maintain the highest levels first time fix
- Customer centricity, ensuring high levels of customer satisfaction
You will ideally have
- Excellent knowledge of electrical/ mechanical engineering
- Proven experience in the service and repair of a broad range of EPOS and IT equipment, including but not limited to: Tills, Printers, PEDS (Payment Electronic Data Interchange Systems), Scanners, Access Points (APs), Switches & Routers
- Good product knowledge across retail and IT hardware/images and OS
- Proven fault-finding technique
- IT literate
- Excellent Interpersonal and customer handling skills
- Excellent knowledge of Company Service procedures
- Good organizational skills, with ability to multi task to meet service priorities
- Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction
- Good understanding of stock control
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
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