Customer Support at Specter At Specter, weve built a bootstrapped, sustainable, and fast-growing startup fueled by product-led growth and word of mouth. Our founders, Marco and Dominik, have successfully expanded our global presence, building a client base of over 200 in under four years. We’re now on a path to becoming the leading alternative data platform worldwide. As we scale, were expanding our customer-facing teams, and this is a unique opportunity to shape Specter’s future. You’ll be joining at an exciting early stage, where your contributions will have a meaningful impact, offering accelerated career development in a fast-paced, high-growth environment. What We’re Looking For We’re looking for a full-time Customer Support Specialist who will be the first point of contact for our clients, helping them solve problems, navigate our platform, and have a fantastic experience. Youll be integral to improving customer satisfaction, resolving issues quickly, and ensuring users get the most out of Specter. With our plans to expand the team, you’ll be one of the first support hires, positioning yourself for growth as our company scales. What You’ll Be Doing As a Customer Support Specialist, you’ll spend much of your time helping customers solve their issues through chat, email, and occasional calls. You’ll guide new users through onboarding, ensuring they are fully equipped to succeed with our platform from day one. Key tasks include: Provide top-notch customer support : answering client queries and troubleshooting issues in a timely manner. Lead onboarding calls : ensure new clients get off to a smooth start with our platform by walking them through key features and best practices. Be the voice of the customer : relay customer feedback to our product and development teams. Monitor support metrics : track and improve response times and resolution rates. Maintain knowledge base : update and expand FAQs, guides, and resources to empower our customers. Collaborate with product and customer success teams : share insights to help improve the user experience. We’re Looking for Someone Who: Has experience in customer support , ideally for a SaaS or tech product. Is a fast problem solver : you can troubleshoot, research, and resolve client issues quickly and efficiently. Communicates clearly and concisely : strong written and verbal communication skills are a must. Has a customer-first attitude : you love helping people and making sure they have a great experience. Is a continuous learner : youre always looking for ways to improve yourself and the support process. Thrives in a fast-paced startup environment : comfortable with change and ready to adapt to new challenges. What We Offer: Real impact : You’ll be an early hire in our support team, with the chance to shape how we do customer support as we grow. Meaningful work : You’ll be part of a small, autonomous team helping rebuild the data infrastructure for the Private Market. Top-tier talent : We hire less than 0.25% of applicants, maintaining a high bar for skill and performance. What We Don’t Offer: Predictability : We’re a startup. Plans evolve, roadmaps change. We’re committed to learning and adapting as we go. Strong opinions, loosely held. 9-to-5 routine : This role comes with real impact, and that means responsibility. In a small team, people depend on you. Work won’t always be predictable, and you’ll need to embrace flexibility. Ready to Join Us? If you’re passionate about delivering exceptional customer support and excited to be part of a growing company, we’d love to hear from you Send us a message here on LinkedIn or drop us an email at careerstryspecter.com. Tell us why you’re excited about this role and share a bit about yourself