Develop your career at Strand Palace Great Place to Work 2024 Strand Palace is looking for a Guest Experience Supervisor to manage the daily operation of the guest services team and ensure professional and seamless guest service. About Strand Palace Part of London & Regional Hotels, Strand Palace is one of Londons largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's. About L+R Hotels L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean. Benefits Working at Strand Palace has its perks. As part of our team, youll have access to a range of benefits, including: Hotel discounts in rooms, bars, and restaurants Employee discount rate at hotels worldwide Complimentary breakfast, lunch, or dinner on duty Professional training and development opportunities 5% contributory pension scheme Life assurance scheme Health and wellbeing cash-back plan Interest-free season ticket loan Up to 33 days holiday per annum Free laundry and dry cleaning Long service recognition and awards Paid volunteering day Opportunities for internal career progression North-bank discount card Cycle to work scheme Free access to gym Employee assistance programme Key Responsibilities Maintain effective and regular communication within the team by carrying out daily shift handovers and team briefings Ensure Team Members have knowledge of all VIP amenities and luggage procedures, porterage procedures, and other general product knowledge necessary to perform their duties Control the lobby, including the supervision of Luggage Porters, Doormen, luggage storage and lobby presentation to ensure a consistent, high level of customer service at all times Pay special attention to VIP guests and ensure a smooth stay from check-in to check-out and confirm that all their requirements are anticipated and met Monitor Guest Scores and reply to online reviews and surveys Monitor the appearance, standards and performance of the Guest Services team with an emphasis on training and teamwork What Were Looking For Experience in hotels or similar industry Knowledge of Property based systems is an advantage Passion for delivering exceptional customer service Ability to thrive in a fast-paced and dynamic environment Working With Us Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you. Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate. From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel. Want to start your journey with Strand Palace today? Apply now to join the team. AMRT1_UKCT