Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. We're looking for friendly, hard-working individuals with a passion for cycling and a good level of fitness to join our Edinburgh team on a full-time or part-time basis. Zedify is building a delivery system that is fit for the future and better in all ways: zero emission by default (no offsetting here), intuitive and flexible (a great customer experience), and better for people (no gig economy for us)! As a Cargo Bike Rider/Courier, you will play a vital role in ensuring efficient and timely delivery of packages to our valued customers while representing our partner's brand through excellent customer service. This is an excellent opportunity to progress your career with a rapidly growing company! About Us Our tech-enabled cargo bike-first model enhances brands, reduces cost, and is over 90% lower carbon than the next best alternative. We are founded on a mission to make cities cleaner, healthier and more liveable for everyone. Our passionate, driven team consists of seasoned operations experts, brilliant developers, and high-performing product and growth teams. With some great financial backers and during a period of significant growth, we’re at an exciting stage. We promote equal opportunities and a workplace where each individual can contribute and realise their full potential. About the Role As a Cargo Bike Rider/Courier, you will play a vital role in ensuring efficient and timely delivery of packages to our valued customers, while representing our partners brand through excellent customer service. The role is 3-5 days per week and you must be able to commit to Saturday working. Evening (12pm -7pm) shifts available Monday to Saturday. Key Responsibilities: Safely navigate assigned delivery routes using a company-provided bicycle Pick up and deliver packages promptly and accurately while adhering to established delivery schedules and cycling safety guidelines Provide exceptional customer service by interacting professionally with customers during deliveries and addressing any inquiries or concerns Maintain a high level of professionalism and adhere to our partner's uniform and appearance standards Use handheld devices and company-provided technology to scan packages, track deliveries, and update delivery status in real-time Ensure packages are securely loaded and unloaded, preventing any damage during transportation Report any discrepancies, delays, or other issues to the appropriate supervisor or manager promptly Adhere to all traffic and safety regulations while cycling and operate the bicycle in a safe and responsible manner Comply with all company policies, practices and procedures Required Skills: Strong communication and interpersonal skills to interact effectively with customers Ability to work independently, manage time efficiently, and meet delivery deadlines Physical fitness and ability to ride a bicycle for extended periods in varying weather conditions Punctual, presentable, trustworthy and reliable Comfortable using handheld devices and technology for tracking and updating delivery information Can commit to shifts from Monday to Saturday (12pm-7pm). Benefits: Pay in line with Real Living Wage Holiday allowance Access to our benefits app (Onsi), which provides various well-being, financial, rewards and family benefits Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Bicycle Courier, Bike Delivery Person, Eco-Courier, Urban Bike Messenger, Zero Emissions Delivery Rider, Sustainable Transport Courier, and Bike-based Logistics Operator, may also be considered for this role.
