Job Title: Business Operations Manager Location: London (Knightsbridge & South Kensington) SW1X 9JF Reports to: CEO/COO Salary: 30k to 35k, £100 monthly tax free grant for travel, feeding and work clothing, pensions contribution Our client is a premium, high-end dry cleaning and garment care group committed to providing exceptional service to their discerning clientele. With a reputation for meticulous attention to detail and a focus on sustainability, they deliver luxury care for designer clothing, fine fabrics, and specialty items. They are looking for a skilled Business Operations Manager to oversee the day-to-day operations and drive efficiency, ensuring that the brand continues to set the standard in the industry. You will be responsible for optimising the operations of multiple locations, ensuring consistent service quality, cost-effective processes, and exceptional customer experience. You will manage cross-functional contractors, streamline workflows, monitor performance metrics, and ensure compliance with all company standards and regulations. You will play a key role in scaling operations while maintaining commitment to quality. Key Responsibilities: Operational Efficiency: Oversee daily operations across all dry cleaning locations (two), ensuring that processes run smoothly and efficiently. Develop and implement operational policies, standard operating procedures (SOPs), and best practices to ensure high levels of service and productivity. Identify and execute opportunities for process improvements and cost efficiency. Team Management: Manage and lead teams across locations, including dry cleaning employees, x2 part time client services assistants, and logistics staff. Train, mentor, and develop team members to uphold the company's service standards and foster a culture of excellence. KPIs and performance goals for teams, monitoring progress and providing feedback. Quality Control & Customer Satisfaction: Ensure all garments and items receive meticulous care and meet the highest quality standards. Implement quality control processes to reduce errors, rework, and clients complaints. Analyse customer feedback and take action to improve service levels and client satisfaction. Inventory & Supply Chain Management: Oversee inventory of cleaning supplies, solvents, packaging, and other operational necessities, ensuring optimal stock levels across all locations. Develop and maintain relationships with vendors and suppliers to negotiate contracts and manage costs on collaboration with CEO. Financial Oversight: Monitor unit costs and margins providing recommendations for cost control and financial performance improvements. Analyse financial reports, identifying trends and variances in labour, materials, and overhead costs. Work closely with CEO to forecast operational needs and manage financial performance. Compliance & Safety: Ensure compliance with health and safety regulations, environmental laws, and industry standards. Monitor and implement sustainable practices in line with company goals to reduce environmental impact. Maintain a safe and productive work environment, ensuring all locations adhere to safety protocols. Qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field. 5 years of experience in operations management, preferably in the service industry. Proven experience managing multi-site operations, Experience in quality control and process optimization. Strong clients services orientation and dealing with high end individuals Excellent organizational and project management skills. Familiarity with dry cleaning or garment care industries is a plus, though not required. Desired Skills: Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work well under pressure and manage competing priorities. Proficiency in using operational management tools, CRM systems, and financial software. Why Work With Them: The company offers a dynamic and supportive environment where you can shape the future of luxury garment care. As a key leader in the company, you'll have the opportunity to drive innovation and excellence while contributing to the growth of an industry-leading brand. The company offers competitive compensation, performance bonuses, and opportunities for career development. ADZN1_UKTJ