Were the worlds leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine whats possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
Job Details
Job Title & Location
Usage Operations Director
London, Westgate
Job Purpose
Manage the working relationships with key partners (e.g. Client Servicing team, Panel Partners) to ensure we are working collaboratively to deliver against business requirements. Deliver efficiencies and cost savings across the Usage Services.
Role Description
This is a fantastic opportunity for a passionate and logically minded candidate, who has a natural interest in the FMCG sector to join a fast paced and innovative Global Operations team. This is an important role in our growing business, so we can support our key clients such as PepsiCo, Danone and Crèmes ever-changing needs.
Our Usage services are the market leading panel services from Kantar Worldpanel which range from Usage Care, Food and Drink. These are the largest syndicated panels of its kind, collecting information from nationally representative samples in USA, Germany, UK, Spain, Italy, Belgium, China, Saudi Arabia, South Africa, Brazil, Mexico, Australia, and India and many more.
Key Responsibilities
Lead, engage and motivate the Usage Operations Team to deliver today and tomorrow
- To be an inspirational and approachable leader, encouraging individuals to be engaged in their work and the wider business vision.
- Support line reports with PDPs, objectives and developments as well carrying out performance reviews
- Organise workloads and schedules
Efficiencies
- Create efficiencies across the Usage services
- Deliver cost savings across the Usage services
Responsible for Questionnaire enhancements
- Planning and Coordinating changes whilst liaising with various partners to ensure we deliver to clients needs
- Enhance our product and questionnaire system and assisting in any new country or product launches across the Usage services.
Owning relationship with Panel Partners and ensuring Panel critical metrics are met
- Ensuring Fieldwork start and close on schedule across the Usage services
- Co-ordinating with panel partners to ensure critical metrics are met across the Usage Services
Assisting with Data Queries
- Investigate panel and data related queries
Key skills/experience
- Strong people and communication skills
- Ability to manage multiple projects at once
- Strong computer skills with a good working knowledge of Excel
- Strong written and verbal communication skills
- Strong numerical skills and ability to analyse data
- Previous experience (3-4 years) in project management / market research will be beneficial
Nice to have (but not essential)
- Knowledge of questionnaire scripting systems such as Confirmit, Dimensions, Lumi, Tivian (Questback)
- Knowledge of working with Microsoft SQL Server Databases
What youll get from us
- 25 days annual leave (excl. bank holidays), plus your birthday off!
- Flexible benefits across health, wealth and lifestyle
- Extensive training and excellent scope for career development
- A collaborative and supportive work environment
Reasonable Adjustments
Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.
Country
United Kingdom
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match, wed love to receive your application and talk to you about this job or others at Kantar.
J-18808-Ljbffr