Our Story From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born. Today, the company that began as a 12-page mail-order brochure has become one of the UKs fast-growing multi-channel retailers and a leading lifestyle brand with 72 stores across the UK and a highly successful online business. Our Role With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity. We work with PRIDE; our company values every day - You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks. If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers. What you'll be doing Provide excellent customer service and surpassing customer expectations at every opportunity; Identify customer needs and answer product related questions. Be able to respond to queries on products price, features and benefits; Ensure that all customers mail orders are completed efficiently and on time; Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty. Please read through the attached Job Description for more detail. What we offer you At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries. 50% discount on our products, 20 days holiday rising to 25 during service, A Volunteer Day with a charity of your choice, In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually, Perk Place Benefits Platform offering a variety of discounts across wellbeing and lifestyle, Automatic enrolment into the Group Personal Pension scheme, Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing Following successful probationary completion, youll be covered by our life assurance plan, Social - Christmas party/social events throughout the year Our Equality Diversity and Inclusion statement of commitment At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey. Our Sustainability statement of commitment We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do. PRIDE in everything we do P Passionate We look for team members who are passionate about their expertise or role, who bring the best of themselves to work and have fun with it. We need people who are passionate about offering impeccable service to customers and colleagues R Resourceful We love hearing from people who use their initiative to solve problems or make processes more efficient. We value people who use their industry knowledge to support the success of the team, and those who care about sustainability. I Imagination - The best people at The White Company bring creative ideas and offer solutions to problems. We encourage everyone, no matter how junior, to share their ideas and have a voice D Dedication We look for people who want to go above and beyond for their team and the business. We love seeing evidence of drive from people who are dedicated to being the best in their field of expertise. E Everyone We all want The White Company to do well and we do that through a One Team, inclusive approach. We need team members who are supportive, respectful people who share ideas and support team wellbeing TPBN1_UKTJ