Deputy Director - Clinical Quality Operations
Deputy Director: Portfolio Operational Clinical Quality
We are seeking a highly experienced and skilled leader for the role with the significant operational skills and knowledge to help us deliver safe, effective and responsive services. They will be a visible, optimistic and compassionate leader. The Deputy Director of Clinical Quality Operations will have a key role supporting organisational and transformational change which delivers the Trust ambition and vision of devolved accountability to operational and functional areas and then embedding the initiatives.
This is a new post designed to support the organisation ensure we continue to deliver high quality and safe care and using the best clinical processes to ensure our care meet the needs of patients/carers and the public and meet the current and future business of the Trust.
The post holder will work closely with the Operational Directors, Deputy Directors, Associate Directors, Medical Director for Quality Governance and Safety and Heads of Quality, Governance and Patient Safety and Assurance, Regulation and Compliance to ensure seamless communication and collaboration ensuring there is co-design, implementation and sharing of information across all the teams involved with this work.
Main duties of the job
With clinical operational accountability to the Chief Medical Officer the role will be ideal for established operational leaders who are interested in quality performance and delivery at local accountable levels. The post holder will use their extensive operational experience to ensure that close matrix working across operations, clinical and quality to ensure sustainable delivery of high quality patient care, safety processes, supporting operational standards delivery and quality improvement programmes to deliver improved quality of care and outcomes.
The post is part of the Deputy CEO senior leadership team will contribute to the Executive Leadership Teams collective and compassionate leadership across the organisation. Through personal leadership, commitment and practice they will demonstrate the highest professional standards in all areas, working with senior director colleagues the Trust Board and other directorates.
The post holder will be required to communicate to a large range of staff, patients and internal and external stakeholders about highly complex issues and being able to provide assurance about operational quality, better patient outcomes, experience and value for money. There will be a requirement to adapt their communication style and message to ensure collaborative working relationships are developed and overcome any resistance to change.
About us
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job responsibilities
The post holder will provide advice and guidance to the Executive Director(s) to enable them to effectively represent the Trust at internal and external meetings.
Working closely with the LAS Director and Deputy Director of Operations, Deputy Director for Clinical Pathways and Medical Directors for Emergency Care and Urgent Care they will support the formation of strong and strategic alliances and support the building of sustainable relationships with ICS services, Commissioners of our work and NHS England (London Region) to provide assurance around local quality delivery.
The post-holder will prepare well-structured reports to provide assurance on areas of responsibility which will require extensive interpretation of highly complex and sensitive information and make appropriate judgments and recommendations about actions and plans. They will support the delivery of robust governance arrangements ensuring that systems are in place where concerns are raised these are appropriately reviewed in a timely way and mitigated and processes are updated.
To lead their areas across the full range of portfolio ensuring operational delivery targets are consistently met. This will be done through close oversight of the workplans and deliverables including setting objectives, carrying out appraisals and supporting the development of their team.
The post holder will develop a financial strategy and instil a culture of financial and budgetary discipline and will likely be managing a budget of over £2 million. This will involve holding managers and teams accountable for expenditure, promoting a cost effective, value for money service.
As an operational clinician to undertake a minimum of one clinical shift per month and will be expected to be on call at a strategic or senior level for the Trust.
Person Specification
Qualifications
- Registered and practicing clinician, participating in a clinical on call rota and on frontline duties to maintain clinical registration.
- Masters degree in relevant subject or equivalent experience, and evidence of significant postgraduate education.
- Doctorate or equivalent level of theoretical knowledge.
- Specialist knowledge of governance, quality improvement compliance, safeguarding, patient safety and risk.
- Clear and robust evidence of continuous personal and career development through participation in training and development activities that maintains up to date technical and professional knowledge relevant to the post.
Experience
- Significant operational experience and expertise of working at Deputy Director Level.
- Significant experience of working at a senior level in an organisation, and clear evidence of line management experience at this level.
- A demonstrable track record of forming effective partnerships between clinicians to deliver outstanding results.
- Clear evidence of supervising, developing and motivating staff in a medium sized team.
- Senior Management level experience in effective cross-team and cross-discipline working, including collective decision-making groups such as organisational wide programmes of work or healthcare partnerships that may impact service delivery.
- Track record of success and delivery in a similar Senior Management / Leadership role and able to provide specific examples of the changes implemented including the benefits realised.
- Experience conducting highly complex investigations and writing reports that may include sensitive or contentious information.
- Demonstrable experience of developing long term strategic plans which span multiple services or organisations, in order to achieve organisational goals.
Knowledge
- Demonstrable ability to work with highly complex information, analyse service and organisational data that may change rapidly.
- Demonstrable ability to employ the full range of leadership and managerial skills to support both individuals and teams, including ability to motivate staff in a challenging environment.
- Clear and robust knowledge of current quality standards, systems and methodologies.
- Excellent written and verbal communication skills and the ability to present in public or present complex or contentious information to large groups including staff, Unions, members of the public, Executive Managers, etc.
- Provide, receive and interpret highly complex, highly sensitive or highly contentious information, and formulate strategies plans for action.
- Formulate short, medium and long term strategic plans across the Trust, and to create a compelling vision for the future and communicate this throughout the organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£113,557 to £129,443 a year per annum pro rata.
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