Customer Service Advisor – Waltham Cross – 25K
My Client has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. Founded in 1979, they have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients.
They are in need of a customer service advisor to be part of a call centre acting as first point of contact to receive works from clients, update work management systems and ensure correct data entry.
THE ROLE:
Accurately records and logs interaction with our customers, must be correct, detailed, and comprehensible
Keeps sensitive information private & confidential
Works with management to maintain best practices for efficient communication with our customers
Deal directly with customers either by telephone & emails
Respond promptly to customer enquiries
Obtain and evaluate all relevant information to handle service enquiries
Process job orders
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Maintain client & business databases
Communicate and coordinate with internal departments
Provide feedback on the efficiency of the customer service process
Manage large volumes of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Frequently attend training to improve knowledge and performance level
Providing the right solutions to customers
Meet targets in terms of quality & performance
Salary & Package:
Salary 25K
37.5 hours a week Monday to Friday, between 09.00am – 5.30pm with a 1-hour unpaid lunch break
21 days holiday increasing by 1 day every 2 years’ service up to a maximum of 25 days, plus statutory days
Pension scheme – Auto enrolment
Employee Assistance Programme
Life insurance
Employee Referral Scheme
Staff Discounts