Account Manager Company: Fin - Zero Emissions Last Mile Delivery and Logistics Location: Greater London (Hybrid) Job Type: Full-time About Fin Fin is Greater London's premier zero-emissions logistics and delivery company, specializing in sustainable middle and last-mile solutions. We utilize advanced technologies and data-driven insights to optimize delivery routes, ensuring timely and transparent deliveries through real-time tracking. We pride ourselves on a customer-centric approach, tailoring services to meet the unique needs of each client. Our commitment to sustainability is unwavering, evident in our exclusive use of zero-emissions vehicles and e-cargo bikes. Role Description As an Account Manager at Fin, you will play a vital role in nurturing client relationships and ensuring the smooth execution of their logistics operations. You'll be the primary point of contact for your assigned accounts, fostering strong partnerships and exceeding their expectations. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with clients, acting as their trusted advisor and advocate. Operational Excellence: Oversee the logistics operations for your accounts, ensuring timely and efficient deliveries while maintaining high service standards. Collaboration: Work closely with internal teams, including operations, customer service, and technology, to coordinate deliveries, resolve issues, and provide seamless service. Problem-Solving: Proactively identify and resolve any challenges or obstacles that may arise during the delivery process. Communication: Maintain open and transparent communication with clients, providing regular updates and addressing any concerns. Growth & Retention: Identify opportunities to expand existing accounts and contribute to overall business growth. Qualifications: Proven Experience: Demonstrated success in client account management, relationship building, and logistics operations. Strong Communication & Interpersonal Skills: Excellent written and verbal communication, with the ability to build rapport and collaborate effectively with diverse stakeholders. Problem-Solving & Decision-Making: Ability to analyze situations, make sound decisions, and resolve issues efficiently. Organization & Attention to Detail: Meticulous and organized approach to managing multiple accounts and tasks. Logistics Knowledge: Solid understanding of logistics and supply chain principles. Industry Experience: Prior experience in the logistics industry is preferred but not required. Education: Bachelor's degree in Business Administration, Logistics, or a related field. Benefits: Be part of a rapidly growing company at the forefront of sustainable logistics Competitive salary and benefits package Opportunities for professional development and growth Make a positive impact on the environment and contribute to a greener future
