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Complaints Officer

Tower Hamlets Community Housing • Full-time • Shadwell, Greater London, United Kingdom • $42k / year • 3w ago

Complaints Officer

London, Tower Hamlets (Hybrid Working)

Salary: £35,000

Permanent, Full Time

About THCH

When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar – work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.

If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.

About the role

Make a Difference in Customer Service

Do you thrive on resolving issues and ensuring customer satisfaction?

THCH is seeking a passionate Complaints Officer to join our team and play a vital role in improving our customer experience.

About You:

Experience in complaints handling or problem-solving customer service.
Excellent communication skills at all levels, written and verbal.
Strong analytical and investigative skills.
Ability to work independently and collaboratively.
A commitment to providing exceptional customer service.

What You'll Do:

Investigate complaints, gather information, and recommend solutions.
Respond to complaints clearly and professionally, ensuring all concerns are addressed.
Work with colleagues to ensure efficient complaint handling and adherence to procedures.
Identify areas for improvement and implement changes to enhance customer satisfaction.
Uphold THCH's values and commitment to diversity and inclusion.

Apply today and help us build a better future for our customers!

What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.

Closing date: Wednesday 9th October 2024

Interview and Assessment date: Week commencing 14th October 2024.

Previous applicants need not apply

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