Customer Success Manager - German Speaking

Brilliantin Recruitment • Full-time • Manchester, Greater Manchester, United Kingdom • 19h ago

Brilliantin Recruitment are working with a leading technology company who are looking for a Customer Success Manager.

Join a company dedicated to fostering sustainable progress through cutting-edge technology.

This role is an excellent opportunity for individuals passionate about driving impact through innovation and collaboration.

About the Role

As a German-Speaking Customer Success Manager, you will be the primary point of contact for enterprise-level customers, ensuring successful implementation and ongoing satisfaction with technical solutions. You’ll collaborate with cross-functional teams to anticipate and address customer needs while fostering strong, strategic relationships.

Key Responsibilities

Build and nurture relationships with customer stakeholders and technical teams to ensure high-quality solution delivery.
Understand customer business objectives, identify needs, and develop plans to meet both customer-specific and industry-wide goals.
Facilitate discussions that align customer priorities with solution capabilities to establish long-term strategies for effective implementation.
Develop and execute a portfolio of activities that align with customer priorities and solutions.
Provide actionable insights based on customer feedback to identify growth opportunities and contribute to account planning.
Lead and oversee solution delivery while securing necessary resources to meet commitments.

To be successful in this role you will need:

Significant experience in customer-facing roles such as Customer Success, Consulting, Sales, or Solution/Sales Engineering.
Proficiency in CRM tools like Salesforce or Gainsight.
Fluency in German.
Bachelor’s degree.
Willingness to travel up to 25% for client engagements.
Previous experience in a Customer Success Manager role.
Background in Corporate Real Estate (CRE) Tech or SaaS industries.
Familiarity with enterprise SaaS and IoT products.
PMP or equivalent certification.

Whats in it for you.

Performance-Based Bonus: Annual bonuses tied to company performance.
Flexible Working Hours: Support for a healthy work-life balance.
Pension Plan: Employer contributions of up to 10% to secure your future.
Time Off: 26 days of annual leave (plus bank holidays), with an option to buy or sell up to 5 additional days.

Be part of a dynamic team that values growth, collaboration, and innovation. You’ll have the chance to make a real impact by helping customers navigate the intersection of technology and business while shaping a sustainable future.

Please note: Applicants must have the permanent right to work in the UK, as visa sponsorship is not available for this role