Customer Service & Retail Sales Advisor - London - 27k

The Workplace Consultancy • Full-time • London, London, United Kingdom • 1d ago

My client is a high-end women’s fashion company looking for a Customer Service & Retail Sales Advisor to join their team.
Our Customer service/ Store sales advisors are brand ambassadors and must reflect our brand ethos.
They must be warm, friendly, and focussed on offering exceptional advice and service to every customer.
A great communicator and team player, with a positive and enthusiastic approach.

Required skills
Customer focused approach with previous experience in a premium retail environment ideally within a customer service/sales advisor role
A confident communicator with patience, empathy, and a calm demeanour.
A genuine love of sustainable fashion
A “people person” who loves to engage with customers.
A warm, enthusiastic, and energetic approach to the role.
A highly organised, detail driven individual with excellent follow up skills.

Your Responsibilities:
Providing all customers with excellent customer service whether by phone, email, or face to face.
Ensuring you have a full understanding of our brand strategy and of the current range.
Competency in handling stock availability, ordering and returns processes and systems.
Ability to troubleshoot technical as well as any customer issues.
Awareness of new products, styles, fits and fabric qualities.
Confident in assessing the customer’s need and making product recommendations where applicable.
Tactful and authoritative customer product and styling advice.
Ability to deal with delicate customer issues.
Awareness of the company store procedures and sales targets.
Confidence to manage opening and closing duties and support when necessary.
Confidence with Website / till , logistics functions.
Excellent and confident telephone etiquette.
Maintaining store visual merchandising standards.
Replenishing stock and keeping the shop floor clean and tidy.
Assisting with deliveries and stock recalls.
Being responsible for own H&S and ensuring H&S processes are followed in store.
Communication of customer feedback to the buying and merchandising teams.
Hours - 5 days per week - 40 hours (Mon - Sun) Minimum of x2 weekend days per month.
Would consider part time hours - 32hours per week/4 days