Join us at Smartbox as an IT Engineer!
Are you a passionate IT Engineer looking to make a real impact by giving a voice to those without speech? Smartbox is looking for a dedicated individual like you to join our team and contribute to enhancing the lives of people with disabilities.
Your Impact:
As our IT Engineer, you will:
Manage and support IT systems, including Windows, Mac OS, Linux, and Cloud environments (AWS, Azure).
Work closely with the Infrastructure Engineer to troubleshoot and resolve complex IT issues, particularly related to servers, networking, and security.
Provide 2nd line support for IT-related issues, including server, network, and connectivity problems.
Diagnose and resolve more complex issues escalated from the 1st line of support, ensuring minimal disruption to services.
Support the management and maintenance of server hardware, network infrastructure, and related systems.
Patch Management and Vulnerability Remediation.
Oversee and manage patch management for operating systems, applications, and devices, ensuring timely deployment of security updates and patches.
Essential Qualifications/skills/experience:
Strong experience in managing and supporting Windows and Linux operating systems in an enterprise environment.
Experience with Microsoft Intune, Defender for Endpoint, and Azure AD to enforce security and compliance on endpoints and devices.
Expertise in managing patch management tools (e.g., WSUS, SCCM, Choclatey, Connect Secure) and vulnerability scanning tools (e.g., Nessus, Qualys).
Proven experience in 2nd line support, including troubleshooting and resolving server, network, and connectivity issues.
Familiarity with network protocols, IP addressing, DNS, DHCP, VPNs, and other network troubleshooting tools.
Experience with device hardware compliance and ensuring that devices meet corporate security requirements before allowing access to resources.
In-depth understanding of security principles, frameworks (e.g., NIST, CIS Controls), and endpoint security measures.
Strong troubleshooting and problem-solving skills, particularly when it comes to diagnosing IT security issues, server/network issues, and resolving device compliance or patching problems.
Proven ability to monitor and manage device compliance across the organization, using tools like Intune to track health and security posture.
About Smartbox:
At Smartbox, we're proud to be at the forefront of assistive communication technology. Our innovative products are used globally by individuals with diverse needs. Our values - passionate, caring, empowering, achieving together, and enabling change - resonate in everything we do.
Our Inclusive Culture:
We believe in giving everyone a voice. Joining Smartbox means joining a diverse team that values collaboration and supports a community that relies on our technology for effective communication.
Our Commitment to Sustainability:
At Smartbox, we not only innovate but also prioritise sustainability. We aim to minimise our carbon footprint and promote a greener world through sustainable solutions. By joining us, you'll contribute to shaping a more inclusive society while actively supporting our sustainability efforts.
Our D&I Commitments:
At Smartbox, we prioritise diversity and inclusivity in our work environment. Here's how we do it:
Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday.
Our recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with us.
We believe in adding to our culture, not just fitting in. Our diverse team combines unique talents to create products that reflect the diversity of our users and customers.
Rewards and benefits:
Discover a world of rewards and benefits tailored to your wellbeing at Smartbox. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days
