Company Description Our mission at Mercure London Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! As part of our team you can have: Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality Job Description As our next Reservations Agent, you Are the face of Mercure London Bridge, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. Make the link with the different departments of the hotel to ensure a wonderful guest experience. Are a passionate individual, dedicated to continuously improving the quality of the hotel's services. A little more information: To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guests perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand. Ready to discover more? Get in touch with us. We would love to hear from you. One more thing By working at the Mercure London Bridgeyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accors limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Qualifications Exceptional communication skills and excellent command of the English language (written,readingand spoken), Previousexperience working with OPERA Cloudpreferred, Possess a friendly, professional, engaging telephone manner, Experience in a similar role. Additional Information What do you get from us? Annual Salary £28,148.64 Pension Scheme Training & Development Additional holidays with service International Development Opportunities And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers; Of course you also want to know what it's like to work at Mercure London Bridge? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development, free gym, rewards and recognition. Information on the processing of your personal data The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to . We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it. You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to . Full information on the processing of candidates' personal data is available in our Employee Privacy Policy. AMRT1_UKCT
