Salary - £16.00 per hour At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA. Specifically, you will be responsible for, but not limited to, performing the following tasks to the highest standards: Daily Operations · Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations · Gives personal attention, takes personal responsibility and uses teamwork when providing guest service · Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction · Exhibits a confident, friendly and attentive attitude when dealing with all clients · Consistently meets grooming standards · Works as part of a team in general operations of spa to ensure the smooth running of the department, Uses initiative and is proactive · Effectively manages the reception desk and takes responsibility for the opening and closing of the health club following all procedures and check lists as laid out in the SOP's. · Can see the bigger picture and works as part of a team for the common goal · Is proactive in down time, prioritizes and effectively works though job lists without supervision. · To be involved in the launch and promotion of new products and treatments and to undergo the necessary training. · Participating in launch events, VIP days & any promotional activities in the spa or gym · To take responsibility for the re-stocking of the treatment rooms and to report low stock levels or stock shortages to the Spa Manager. · Report any guest complaints to the Manager/ Duty Manager so that they can be handled promptly and effectively. · Exhibits a confident, friendly and attentive attitude when dealing with all clients · Effectively manages treatment schedule, easily adapts to last minute changes in schedule · Complies with all room standards and presentation of public areas · Perform all treatments at an exceptional standard, as per protocols and standards taught in training, whilst tailoring to the client's specific needs. · Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified. · Is proactive in down time, prioritizes and effectively works though job lists without supervision · Can demonstrate the application of the advanced consultation procedure, incorporating it into every treatment, Works to build rapport with all clients and personalizes care and attention. · Can provide examples of progression within client treatment plans, rebook % & column accountability · Effectively works in line with GAP and standards of excellent spa precedures. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Canary Wharf East. Benefits Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; Free meals while on shift; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more! Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA. AMRT1_UKCT
