Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Location: London, England, United Kingdom
ROLE MISSION
Working in partnership with our client, the Programme Director will be responsible for managing global programs for the account including program development, project delivery, performance measurement, and addressing issues and risks to improve studio efficiency. As such this role has a key leadership role within the client Global Leadership team overseeing studio programs in 34+ studios in 17 markets world-wide.
ABOUT THE TEAM YOU WILL BE JOINING
Reports to Global Programme Director
WHAT YOU WILL BE DOING IN YOUR ROLE
Account Operations:
- Develop and implement improvements for tools and processes to enhance delivery and studio operations while tracking productivity and efficiency.
- Identify and address operational gaps, risks, and opportunities to boost studio performance.
- Work with the Global Client to develop creative and tech-enabled delivery solutions that improve output quality and team efficiency.
- Coordinate with Regional Operations Leaders to ensure adherence to best operational practices across all regions and teams.
- Recommend and integrate new technologies and software to streamline operations and enhance efficiency.
Delivery Solutions Design, Implementation, and Management:
- Lead the GenAI program, collaborating with key stakeholders to design and implement the solution.
- Develop, implement and monitor studio programs to enhance performance on key metrics, including content quality, review frequency, project efficiency, team productivity and asset reuse.
- Oversee existing global programs such as the brand knowledge platform, briefing processes, production solutions, multi-market campaign calendar, distribution processes, brand communities, content effectiveness programs, and onboarding processes.
- Ensure all studio teams are trained and fully engaged in the programs and following the correct practices.
- Continuously evaluate and recommend improvements to delivery solutions to keep up with industry advancements and client needs.
Data and Reporting:
- Ensure comprehensive data collection from all relevant platforms, including the Project Management system and content compliance platforms.
- Work with the Global Program Manager to monitor team compliance with platform usage for accurate data collection.
- Manage and enhance dashboards to monitor studio performance through key metrics, supporting improvement plans when necessary.
- Collaborate with the Global Program Manager and Data Analyst to produce and refine dashboards as needed.
- Maintain and update the content asset taxonomy to meet changing requirements.
- Recommend and implement data analytics tools to improve reporting accuracy and efficiency.
Leadership:
- Build strong relationships with account leadership and clients.
- Partner with Regional Business Directors, Account Directors, and Regional Operations Directors to ensure smooth studio operations.
- Collaborate with the Global Head of Technology, Global Head of GenAI Implementation, and Global Head of Transformation to secure necessary internal support.
- Lead by example, fostering an inclusive and supportive environment both within and outside the production unit.
- Encourage a culture of continuous learning and improvement by recommending and facilitating relevant training programs for team members.
People Management:
- Directly manage two Global Program Managers, an AI Project Manager, and a Data Analyst.
- Provide guidance and set objectives for your team, supporting their professional growth and development.
- Actively engage in career development discussions and recommend opportunities for team members to enhance their skills and career paths.
WHAT SKILLS WILL HELP YOU BE SUCCESSFUL
- Minimum of 8 years' experience in an advertising agency or production environment.
- Knowledge of AI tools and techniques with experience leading AI programs.
- Strong understanding of operational and delivery setups in fast paced production environment with a proven ability to improve processes.
- Self-starter with the ability to implement plans and ideas efficiently.
- Experienced leader and manager with a firm but fair approach.
- Strong commercial acumen and production knowledge across digital platforms.
- Excellent communication and time management skills, with the ability to work under pressure.
- Proficient with online tools and systems, possessing a strong operational mindset.
- Confident in presenting to clients and agency staff, with the gravitas to engage in senior-level debates.
- Proactive problem-solving skills and the ability to think strategically to recommend and pilot new initiatives.
- Ability to foster a collaborative environment and build strong team dynamics.
- Prior experience with global account management is a plus.
- Proven track record in driving productivity improvements.
Job Id: 10167
Our values shape everything we do:
Be Imaginative to push the boundaries of what's possible.
Be always learning and listening to understand.
Be actively pro-inclusive and anti-racist across our community, clients and creations.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
