The Creative Production Director will be responsible for the smooth running of a large number of projects and activations within the agency. They will be the light guiding the team towards the project’s success and ensure the client is always up to date and satisfied. Success in this role means creative flair, effective team management, the ability to inspire others, being able to approach briefs with a creative yet commercial mindset and spotting logistical issues ahead of time with strong and actionable solutions. WHO YOU’LL BE WORKING WITH: Internal: CPD will lead on day-to-day management of their direct reporting Jr staff within the team, being accountable for their performance and providing them with learning and development opportunities. External: Various client teams, including senior level clients and directors (CPD may often need to lead on meetings with support from wider team). Suppliers who need specialist and experienced knowledge and who are integral to activation success such as set build, lighting, tech, stylists etc. Line manager: CPD will report into the senior leadership team. WHATS EXPECTED: Your duties are included but not limited to the below: Project Management § Leading and producing large-scale projects and activations within the agency – includes full development of creative projects from initial idea through to reality § Effectively work cross-functionally and build relationships with different H+S departments, to reach client goals for each project. § Leading and inspiring the team to ensure projects are delivered successfully on time and on budget from pitch to wrap stage § Ensuring consistency & quality of projects and improving efficiencies within the team § Creating ways of working for the project team to make sure timings and deadlines don’t get missed or truncated § Signing off project timelines, proposals and budgets for your direct team – includes scoping out the commercial viability of live jobs once signed off § Managing and sharing client facing budgets and quotes – includes internal budget management and P&L updates § Contracting negotiation with 3rd parties – includes management of SOW § On-site event delivery – UK and overseas. Sometimes working weekends and evening as required § Post event evaluation of all projects (lead by the producer) – working out areas of improvement and collating reports and actioning any feedback § Making senior decisions on client accounts with the company’s best interests and future business objectives in mind. § Making sure all projects are wrapped and reconciled – includes internal and external wrap meetings, client gifting, website and creds copy § Making sure all tracking and receipts are filed and captured in the correct ways and on time Client Management § Lead client contact on day-to-day level, particularly with senior clients § Ensuring client communication is at the right level throughout – and there’s a good mix of calls and f2f meetings to develop good relationships § Run client onboarding that coincides with the client retention strategy § Pro-actively pitch new event ideas to top clients § Feed into ways to build and improve the client retention plan § Create client roadmaps for the future planning § Identify opportunities for account growth and revenue generation. Team Management § Managing the teams’ workload; ensuring projects are evenly distributed, and that each member is getting the chance to take on new challenges whilst being supported. § Supervising relevant project workflow management (CRM/Asana/Timesheets.) § Supervising client communication throughout the project, ensuring there’s a good mix of emails, calls and f2f meetings to develop good relationships. § Line management of a project team feeding in on their goal setting, appraisals, training and development. § Expert training and coaching the team where needed across; project management, deck writing, budgeting, jargon, best ways of working with any tips and tricks as you go. § Ensuring consistency & quality of projects and improving efficiencies within the team. § Steering the team to book onto culture activities and other team bonding and/or learning ops. § Managing invoices and payment for all teams’ jobs. Supplier Management § Ultimate management of all suppliers for your teams jobs, including cost negotiations – making sure we get 3 quotes where possible § Sending out and chasing invoices and making sure invoices are submitted for payment on time § Speaking to RAMs and insurance suppliers on jobs which may require specific consultation Marketing and Lead Generation § Making sure all staf on the social accounts post when they go on jobs on their own. § Work with marketing, creative, brand experiences and design teams during RFP process to assist with building experiential related presentations for clients. § Working with wider team on new business tenders and to successfully deliver pitches. § Looking for and working on external marketing opportunities for the business with an entrepreneurial spirit. Wider business responsibilities § Having a huge input into the company culture, the way we work, the work we create and the general day to day atmosphere and aspirations of the business. § Involved with resourcing - including interviewing new recruits and managing of freelance staff and making recommendations for any full-time staff that might need to be recruited for by the Studio Manager and snr leadership team. § Identifying opportunities for new systems to simply and speed up the way we do things – leaving us more time to focus on creating great events. § Ensuring annual profit targets are met through close management of teams and suppliers and client budgets. § Passionate in pushing innovation & creative brand solutions in a way which organically drives business. § Proposing and pushing sustainable and responsible event options. § Supporting Leadership Team in the day to day running of the agency – includes studio environment and storage management. Performance in this role will come from guiding the team towards: Outstanding Creative / pushing the limits and doing something diferent. Quality of what’s produced - (inc sustainability and use of materials). Appropriate use of cash – saving money where appropriate but also allowing enough money to gain the quality/ creative freedom we require. Account Management – creating a joyful and stress-free experience for the client to ensure repeat business
