This is a superb opportunity to join a large-scale business as they implement a range of exciting technology projects, and introduce cutting-edge IT for their growing user base. You will join as a Senior IT Service Delivery Manager at their Mansfield office, where you will lead the IT Service function in a people-management capacity, playing a key part in the development and implementation of world-class IT Services across the business. Client Details Michael Page are proud to be partnered with an award-winning national brand that have grown into a true market leader within their space. Its a great time to be joining them, as they look to invest heavily into their growing technology function throughout the second half of 2024. With an established senior leadership team in place, the business have ambitious plans to scale their technology into a true best-in-class, cloud-focused service, with this role being a central part in the delivery of industry-leading IT Services being delivered to end-users. Description As the Senior IT Service Delivery Manager, you will report directly into the Head of IT Services, and take responsibility for the people-management of a strong, established IT Service team. This team is made up of experienced 1st and 2nd Line Support Analysts that provide expert end-user support in an ITIL environment to the company's growing user base across both Mansfield and the wider Nottinghamshire region. You will have strong levels of strategic input in the design and implementation of robust and sustainable IT services across both hardware and software. In addition to the day-to-day delivery of Services, you will take ownership of managing relationships with key third-party suppliers, and deliver a range of policies, procedures and processes in line with wider IT Service strategy. This will cover a wide of technical areas, including modern workplace technologies, networking and cyber security. The role will come with people-management responsibilities, so you will be skilled in coaching and developing reports, and ultimately upholding an outstanding level of service being delivered to the business. The business have invested, and are continuing to invest, heavily into their internal IT function, as it is seen as a central pillar of the organisation's success. You will join a thriving function that is embarking on exciting change, so you'll really be part of a journey, in a role where you can shape genuine service improvements with full backing. As a result, you'll be able to work authentically, independently, flexibly, and with good judgement. As you will be part of a team, the role will have on-site responsibilities, where you will be based at the office at least 3 times per week. As a result, you will preferably be based in a commutable distance from Mansfield. Profile As the successful candidate for the Senior IT Service Delivery Manager role, you will ideally have 3-5+ years of experience within a similar role, operating in an enterprise-scale environment. As the role will have people-management responsibilities, you will be experienced in managing, leading and coaching a team of reports, preferably at the 1st and 2nd Line level. You will have ITIL experience, and possess strong knowledge within the Microsoft space, with the ability to resolve complex operational IT issues. Communication is key, and you will be an excellent communicator, both in terms of your management-style, and articulating both strategic ideas and operational information to senior stakeholders across the business, including both the Head of IT Services and relevant Project Managers. Job Offer Starting salary of £53,000 - £58,000. + Extensive corporate benefits package.
