Job Description Head of Customer Experience (CX) – Smart Energy Storage Systems Location: GivEnergy UK Head Office, Newcastle-under-Lyme, Staffordshire Salary: Negotiable per annum DOE (plus performance bonus scheme) Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and experienced Head of Customer Experience (CX) to lead unification, scaling, and optimisation of our diverse customer service functions, including Help Centre, Installer Support, Field Services, and Product Learning & Development. This is a pivotal role that will place you at the heart of our mission to deliver world-class customer service, supported by state-of-the-art tools and technology. Together, we’ll empower our customers and partners while driving a cleaner, more sustainable future. Who Are We? GivEnergy is the UK’s market leader in the design and manufacture of smart energy storage systems. Together, with our nationwide network of third-party installers, we’re on a mission to save our customers money on their energy bills and decarbonise the grid. Our next-generation software aims to make energy storage solutions more accessible and affordable, introducing the benefits of smart energy to n...
