About us Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through additional stores, expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating its 30th anniversary the group has over the years built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The Wholesale team is experiencing an exciting phase of growth, expanding both within our current business and into new international markets. To support this growth, we are seeking a dynamic Senior Wholesale Operations Manager to take on operational leadership, driving sales profitability and ensuring service level performance in both new and existing business ventures. 1 year Fixed Term Contract Operations Team Management Lead the Wholesale Operations Team of four, establishing weekly priorities aligned with business goals and partner deadlines. Conduct regular one-on-one reviews, managing the training and development for 2 Wholesale Coordinators, a B2B Coordinator, and a Wholesale Planner. ROW + US Wholesale Operations Managements Drive profitability by fully managing wholesale customer service objectives, with a proactive approach to managing the order book and sales performance. Maintain regular communication with the Logistics/DC teams to ensure resources are scheduled to meet monthly forecasts in both UK and US DCs. Ensure that all critical legal and commercial documents (e.g., Terms & Conditions, summary of commercial terms) are regularly updated as required. Develop a thorough understanding of key commercial and operational needs for all partners ensuring that processes are in place to meet these requirements. Continuously review and optimise internal processes, including IT projects, to improve operational efficiency Ownership of key operational projects (e.g. USA. NuORDER) Ensure appropriate cross functional processes and relationships are established to effectively deliver against plans Critical path: Work with Buying and Merchandising to align, wholesale seasonal options and in season stock globally Coordinate and delegate critical path key tasks to ensure deadlines are met. Lead Customer set up and onboarding processes Oversee and lead US Wholesale and Drop Ship operations. Business Analysis & Reporting: Drive financial planning and stock management strategies, supporting the Wholesale Planner in developing a financial roadmap that aligns with the brand’s strategy and customer needs. Review monthly sales and stock reporting and partner reforecast with support of Wholesale Planner Oversee wholesale sales performance, taking full responsibility for managing the order book and ensuring targets and deadline are met. Analyses the order book in detail to challenge team and ensure appropriate action is taken to achieve shipping targets. Ability to work cross-functionally will ensure that the financial plans are executed effectively, ensuring both business goals and customer satisfaction are met. Skills/Experience Required 2-4 Years experience within Wholesale Operations Process driven – logical, analytical, numerate, accurate and detail-oriented Positive ‘can do’ attitude, adaptable, proactive, enthusiastic and prepared to get involved A diplomatic team player, with excellent interpersonal skills who can interact effectively at all levels and build relationships internally and externally and can also work autonomously when required Sound experience of working in a similar role within the fashion industry Highly organised and efficient with excellent administration skills About the perks Blended working – spreading your time across our office and remote working Brand new sustainable office in bustling West London (near Westfield) Friendly and open culture with flat structures allowing plenty of opportunity for development. Company growth and opportunity; Dune is opening new stores and channels and evolving all the time Open-minded company, welcoming thoughts and ideas to be shared Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK. 60% employee discount on Dune products – what’s not to love! 25 days holiday (plus the bank holidays) Cycle2work Company pension scheme Life assurance for all team members We look after our people 3.00 p.m. finish every pay day Friday! Team socials and drinks – we like to have fun! Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance. Our own Wellbeing Allies – there to talk when you need them. What happens next? We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk. A few things that might help: Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role
